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Customer Service Representative job in Fultondale at ITAC Solutions, LLC

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Customer Service Representative at ITAC Solutions, LLC

Customer Service Representative

ITAC Solutions, LLC Fultondale, AL Full-Time
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ITAC Solutions is seeking a Customer Service Representative for a great company in the Birmingham area.  This person must be able to adapt quickly to changing situations and resolve customer issues with ease.

What you’ll be doing (duties of this position):

  • Answer inbound phone calls in a professional tone
  • Data entry of customer information and necessary changes into database
  • Answer billing related customer inquiries
  • Light troubleshooting and de-escalation as needed
  • Various administrative duties to support staff and customers
  • Ability to work independently solving issues as they arise

What you’ll need to be considered (requirements):

  • Strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced and dynamic work environment
  • Strong problem-solving skills
  • Excellent organization and prioritization skills

 

Recommended Skills

Telephone Skills
Self Motivation
Databases
Adaptability
Administration
Attention To Detail
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Job ID: BHJOB8234_28459

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