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Associate Customer Service Specialist - Future Openings

Worldpay 2018 Cincinnati Full-Time
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The Company

Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level

Start Date: August 12th

2nd Shift Associate Customer Service Specialist

Hiring Bonus of $1500!!!

The Associate Customer Service Specialist is a critical component in delivering supreme support and service to our clients and partners. He/she will be an early point of contact for many customers and will prove to be a valuable resource whether it's answering and resolving issues or knowing the right department to send a customer with more complex queries.

Responsibilities:

  • Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions.
  • Escalates inquiry to product support, billing, sales or return/repair based on complexity and nature of customer issue.
  • Logs calls and updates customer account records.
  • Takes initial customer calls and answers general questions regarding company products and services.
  • Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
  • Documents customer concerns and forwards complaint trends to appropriate departments.

Qualifications:

  • Typically requires less than 1 year of related experience.

Start Date: August 12th

Merchant Assist Contact Center Advisor

 The Merchant Assist Contact Center Advisor is a critical component in delivering supreme support and service to our clients and partners. He/she will be an early point of contact for many customers and will prove to be a valuable resource whether it's answering and resolving issues or knowing the right department to send a customer with more complex queries.

 Responsibilities:

  • Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general questions.
  • Escalates inquiry to product support, billing, sales or return/repair based on complexity and nature of customer issue.
  • Logs calls and updates customer account records.
  • Takes initial customer calls and answers general questions regarding company products and services.
  • Answers non-technical questions about the company's products and services.
  • Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
  • Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
  • Documents customer concerns and forwards complaint trends to appropriate departments.

Qualifications:

  • Typically requires a minimum of 2-4 years of related experience.

Associate Sales Support Specialist -Start Date August 12th

Work Shift

Monday-Friday, 11:30am-8:00pm est. Training Schedule will be 8:30am-5:00pm Monday-Friday first 6 weeks.

The Associate Sales Support Specialist is a vital resource to Worldpay's sales team and potential partners alike as a knowledge base of the company's products and services. Not only servicing clients with questions about Worldpay's sales offerings, Sales Support Specialists provide an elevated and positive experience to leave a lasting impression.

Responsibilities:

  • Studies and learns Worldpay's catalog of products and services to be knowledgeable and confident in assisting potential customers.
  • Directs telephone calls and written inquiries to appropriate personnel.
  • Answers non-technical questions about the company's products and services.
  • Maintains tracking log of incoming calls.
  • Exhibits a proactive and forward thinking approach to support.

Qualifications:

  • Typically requires 3-5 year of related experience

3rd Shift Associate Fraud Specialist

Work Shift Wednesday-Sunday 11:00 pm-7:30am. Training Schedule will be 8:30am-5:00pm Monday-Friday first 6 weeks.

The Associate Fraud Specialist is the first line of defense in identifying and stopping fraudulent activity or transactions. By reviewing and responding to potential fraud threats, he/she will be equipped with the knowledge and expertise to stop fraud from becoming a larger issue for the customer and the business. He/she will be vigilant in their research to identify fraudulent activity and proactive in their decision-making to resolve it.

Responsibilities:

  • Reviews and responds to suspected fraudulent service requests, queues, and transaction records to identify potentially fraudulent transactions or accounts.
  • Identifies problems and issues by performing relevant research using the appropriate tools and by following established procedures.
  • Utilizes custom and standard software programs and applications as well as manual review to analyze transactional and customer record for fraud.
  • Maintains control of an inbound call while following proper procedures in order to resolve open fraud cases.
  • Takes inbound calls and provides a high-standard of customer service to ensure resolution.

Qualifications:

  • Typically requires less than 1 year of related experience.

 

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: 11324

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We’re advancing the ways the world pays - one happy customer at a time. Our vision is to be the partner for connected commerce for businesses around the world. How do we do it? By following our mission to simplify payments by breaking through borders and obstacles to help businesses grow.

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