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User Representative at UPS

User Representative

UPS Parsippany-Troy Hills, NJ Full-Time

User Representative

We’re the obstacle overcomers, the problem get-arounders. From figuring it out to getting it done… our innovative culture demands “yes and how!” We are UPS.  We are the United Problem Solvers.

About the Functional User Representative Group at UPS Technology:

Members of the Functional User Representative Group are considered Product Owners (PO) work as the liaison between business groups and the technical teams at UPS Information Technology to create solutions that are the most efficient and cost effective product to meet the needs of the business. The PO is a member of an Agile Team responsible for maximizing the value delivered by the team and ensuring that the Team Backlog is aligned with customer and stakeholder needs. They resolve risks and issues in a timely fashion that allows for critical paths not to be impacted. They analyze competitor’s offerings as well as provide production support for individual customer issues and system wide impacts (outages, security issues, etc…) 

About this role:

The Product Owners (PO) supports applications by serving as the ‘voice of the customer’. He/she is responsible for supporting business, customers, vendors and internal stakeholders. He/she is responsible for projects and initiatives throughout the development lifecycle by analyzing system impacts. This position compiles information and maintains the designated system and application. He/she verifies and monitors production support inquiries.

The Product Owner on the Digital and Commercial Technology (DCT)  Billing Team: Collaborates with cross-functional groups to document product features and to obtain end user approval: Interfaces with internal and external customers, staff, and business teams to refine features and to maintain system enhancements; Reviews User Stories from stakeholders to support and meet defined expectations; Facilitates work sessions to support business and functional requirements; Coordinates action items for feature refinement to ensure closure and to address questions; Creates User Acceptance Test (UAT) scenarios, training materials, and documentation to support production implementation; Conducts user test cases and scenarios to support production and to verify results with customers and vendors. Must have Billing knowledge. Completion of Project Management training and Product Owner training will be a plus.

Minimum Qualifications:

  • Knowledge of Agile Methodologies
  • Familiarity with Scaled Agile Frameworks (SAFe)
  • Experience with Scrum Teams
  • Excellent written and verbal communication skills as well as excellent Customer Relationship skills
  • Good analytical skills
  • Ability to multi-task
  • Ability to assess problems and make decisions based on multiple information sources
  • Ability to work well in a team environment
  • Completion of Project Management training and Product Owner training will be a plus.
  • Bachelor's degree in Computer Science or related discipline, or equivalent work experience

This position offers an exceptional opportunity to work for a Fortune 50 industry leader. If you are selected, you will join our dynamic technology team in making a difference to our business and customers. Do you think you have what it takes? Prove it! At UPS, ambition knows no time zone. 


UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Recommended Skills

  • Acceptance Testing
  • Agile Methodology
  • Analytical
  • Billing
  • Communication
  • Customer Relationship Management
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