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Company Contact Info

  • Minneapolis, MN 55442
  • Andrea Dilworth

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Call Center Customer Service Representative

Kelly Services • Minneapolis, MN

Posted 9 days ago

Job Snapshot

Full-Time
Travel - None
$16.00 /Hour
$16.00-$16.00 Per Hour
Other Great Industries
Customer Service
75

Applicants

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Job Description

Kelly Services is seeking motivated Customer Service Representatives to work for our national business partner Stanley Security! We have multiple call center roles available in Plymouth, MN starting immediately. These positions are TEMP TO HIRE, pay $16.00/hr with a Monday-Friday schedule! POSITION DETAILS: - Pay rate: $16.00/hr with a pay increase when hired on as permanent employee Training Hours: 9am-5:30pm Shift Hours Available: - 10:30am - 7:00pm - 11:30am - 8:00pm - 12:30pm - 9:00pm - 1:30pm - 10:00pm Position Purpose: - Provide Data Entry support to our external customers - Provide Data Entry support to field technicians, sales and branch personnel - Ensure proper testing of new & existing alarm panels by field technicians Principal Accountabilities: - Handle incoming phone calls from field technicians, sales and branch personnel, and customers - Process all data changes received via phone call, email, fax, or eServices requests - Build new accounts and process account cancellations - Provide reports and Video Clips as requested

Job Requirements

Knowledge: - 1 year of prior call center experience - Excellent written and verbal communication skills, including strong telephone skills - Reading comprehension - Consistent, positive performance evaluations. Must have maintained good attendance and punctuality - Possess the ability to build strong relationships with internal and external customers and partners. - Displays effective problem solving skills. - Supports team building through active participation in team processes and team decisions. - Possess the vision and skills to delight each and every customer - Keyboarding skills, minimum 35 words per minute, and basic computer knowledge - Knowledge of Microsoft Office, Excel, and Outlook preferable QUALIFICATIONS: - High school diploma or GED equivalent is required. - Must have excellent customer service skills, solid computer skills, and good attention to detail! - Must be career-oriented and self-motivated!
Job ID: US341WAD_25159253
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