Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Customer Service Representative at CSI Companies

Customer Service Representative

CSI Companies St. Petersburg, FL Full-Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email

The CSI Companies is actively seeking a Customer Service Representative for our client located in the St. Petersburg, FL area.

We are looking for someone who is available to work the following hours:

  • Mon- Fri 8AM - 6:30PM (any 8 hours shift within this time frame)


The Customer Service Representative is responsible for taking inbound calls from cardholders and clients regarding dispute and fraud cases.


  • Answer incoming telephone calls from VISA/MC/Discover cardholders and financial institutions while provide desired claim information in an accurate and timely manner.
  • Gather detailed information from callers to initiate and support cardholder's chargeback rights.
  • Determine proper reason code for the dispute case.
  • Open new fraud/dispute cases, detailing all transaction information, performing balance transfers and request sale draft.
  • Handle and resolve customer escalation calls and correspondence with a sense of urgency.
  • Adhere to established department productivity standards while maintaining a professional demeanor and providing excellent service to the customer.
  • Be willing to assist with special projects or other duties as assigned.


  • Verifiable high school diploma or GED is required
  • 2+ years of call center experience (prior chargeback or dispute experience is preferable)
  • 1+ years of banking or financial experience
  • PC knowledge and MS Office applications are a must 

Recommended Skills

Draft (Boiler)
Office Suite
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 62814

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.