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Agent/Client Support Representative

Farm Bureau Financial Services Manhattan Full-Time
$14.00 - $15.00 / hour
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Commercial Services Associate - Agent/Client Support Representative

Are you looking to join a company that cares about its employees and invests in you through continued training and education? Are you passionate about delivering excellent customer service? If so, this Commercial Services Associate - Agent/Client Support Representative opportunity may be a great fit for you!

Who We Are:

With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do:

As a Commercial Services Associate - Agent/Client Support Representative, you will provide quality service in the Commercial Services in-bound call center by creating and maintaining a positive relationship with agents and client/members, while providing prompt service, education, and processing. You will:

  • Understand and implement a standard of service that will result in a consistent, positive customer experience for client/members by focusing on the member relationship at each interaction.

  • Research and respond to telephone inquiries and basic written inquiries from agents or client/members regarding commercial coverages, premium rating, billing procedures, and systems.

  • Handle basic processing functions for policy service requests, cancellations for business owners, commercial package, workers compensation, and umbrella policies.

  • Assist agents and office personnel with quoting policies and answering questions related to policy changes and billing invoices

  • Review submitted materials for completeness and accuracy; perform follow-ups as needed with agent, underwriting, client/members and third party vendors for information.

  • Order and submit motor vehicle reports during the renewal period and with policy service change requests.

  • Interpret violation codes by reviewing them against underwriting criteria for accidents, violations and major offenses.

What It Takes to Join Our Team:

  • High school diploma or equivalent required plus one year relevant experience required.

  • Exceptional customer service skills are required, including strong verbal communication and business professional writing skills.

  • Must have or attain knowledge of all industry specific inquiry and automated rating systems.

  • Flexibility to organize and process work to meet Farm Bureau standards with limited supervision under tight deadlines.

  • Ability to spend 80% of your day on the telephone, while spending the majority of your time at a desk.

  • Excellent analytical, customer service, communication and creative problem-solving skills.

  • Basic computer knowledge and accurate keyboard skills (45 NWPM).

  • Ability to read, write and speak the English language. Bilingual helpful.

  • Work from our office in Manhattan, KS.

What We Offer You:

When you're on our team, you get more than a great paycheck. The starting pay is $15.00/hour, and you'll also hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, casual Fridays and teams who know how to have fun. Add to that an onsite wellness facility and cafeteria. Farm Bureau....where the grass really IS greener!

If you're interested in joining a company that appreciates its employees, provides growth and professional development opportunities, and offers great benefits, we invite you to apply today!

 

Recommended skills

Customer Service
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Multilingualism
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Job ID: req2120

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At Farm Bureau Financial Services, we’re about more than insurance, more than products, more than the bricks and mortar that make up our buildings. We’re about you – your family, your home, your future.

Our story began in 1939 in Des Moines, Iowa, when the state Farm Bureau founded Iowa Farm Mutual Insurance Company to meet the unique liability insurance needs of farmers. As the company grew, services including auto insurance, home and property insurance, and life insurance were added. Today, our agents build relationships with people from all walks of life to help them protect what matters most and prepare for the future. We’re 1,600 employees and 4,000 field associates strong, and when your life twists and turns, you can depend on your local Farm Bureau agent to be there for you, providing the knowledge and experience to make insurance simple.

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