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Customer Service Agent at I.K. Hofmann Usa, Inc.

Customer Service Agent

I.K. Hofmann Usa, Inc. Los Angeles, CA Full Time
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I.K. Hofmann USA has an amazing opportunity for Import / Export Administrator in the Los Angeles area working at LAX Airport as for one of the worlds largest Aviation and Cargo Handling companies.

Building upon our 35-year history in which we have placed hundreds of employees at Airport in the USA, we are excited to offer more people positions. The position is a career opportunity offering job stability for the right person with opportunity for advancement, plus great pay, benefits, and opportunities to pick up overtime. If you are looking for a career and not just a job, this is a great opportunity for you! We are looking for individuals who want to work. Position will be comprehensive multi-week on the job training program for those of you interested in making a career transition. Text “DFW' to

for immediate consideration to start as early as the next week!

Import/Export Coordinator Duties include:

  • Processes export and import inquires as per client requirements and procedures such as

  • processing of discrepancies at acceptance

  • preparation and finalization of outbound flights/trucks

  • handling of import documentation (delivery, transfer, and abandoned shipment)

  • Processes all Air Waybills and HAWBs and ensures accurate data capture as per client’s requirements and procedures

  • Handles Special Cargo

  • Initiates invoicing, accept cash payments

  • Performs Service Recovery activities (i.e. tracing, warehouse checks, offloads

  • Performs Airmail Handling

  • Fully supports the quality standards

  • Works according to documented CHM and GOM procedures

  • Observes and applies the security requirements of the client and local authorities

  • Contacts customers, inform them of any/all irregularities

Benefits Include:

Starting Pay of $22.67 per hour

Flexible shift schedule

  • Medical and Dental with a portion paid by I.K. Hofmann USA

  • Vision and Life Insurance

  • 401k

  • Vacation & Paid Holidays

  • Employee Discount Program

  • Referral Program that offers $50 to both to you and your referral after they work 80 hours


Education: GED/High School desired Experience 

The person in this position needs to occasionally move about inside the office to access invoices, office machinery etc. 

The person in this position frequently communicates with customers to give instructions. Must be able to exchange accurate information. 

About Us:

I.K. Hofmann is a privately held woman-owned family business founded in Germany in 1985 and today has more than 110 branch offices in Austria, the Czech Republic, Germany, Italy, Slovakia, and the United States.

As an ISO 9001 certified organization, I.K. Hofmann has built a reputation for delivering the highest levels of service and quality while staying true to our founder’s vision of being a staffing firm that cares about our people.  In fact our candidates rank us in the top 1% of staffing firms in the USA in terms of our Net Promotor Score with a score of 74 which is more than double the [ Link removed ] - Click here to apply to Customer Service Agent of 29. Don’t take our word for it though, click [ Link removed ] - Click here to apply to Customer Service Agent to see why 82% of our clients and candidates HIGHLY Recommend Us, and say that we deliver one of the highest quality experiences in the staffing industry

We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Veteran status, or any other protected classes. Our differences make us thrive!
      Must be eligible to work in the United States for any company without sponsorship.




Recommended Skills

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