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M868656ttzkzsydykhq

Customer Service Supervisor

System One Bellevue Full-Time
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MOUNTAIN, LTD. has an opening for a Call Center Supervisor in Bellevue, WA.  

Since 1979, MOUNTAIN, LTD. has successfully created and supported the most innovative career pathways for job seekers. Our dedicated internal vendor management has a longstanding relationship across diverse industries, ranging from telecom to insurance. In the evolving landscape of employment, MOUNTAIN has relationships with some of the top companies across the nation.

  • This is a 6-month contract with potential for longer-term employment.
  • $20.50 per hour
  • Available shifts:
  • 6 am to 3 pm Pacific time or a 9 am to 6 pm Pacific time shifts.
  • Tuesday through Saturday (hours on weekends are 8 am to 5 pm Pacific time)
  • Sunday through Thursday  (hours on weekends are 8 am to 5 pm Pacific time)

Responsibilities

  • Handle inbound and outbound calls including enrollments, claims and general questions
  • Respond to customer email inquiries and requests
  • Troubleshoot any customer account issues
  • Provide excellent customer service while delivering the wow!
  • Assist in special projects or other duties as assigned
  • Process claims $0.01-$15,000.00 daily
  • Sme (subject matter expert)/go-to-player
  • Servant leadership (simon sinek model)
  • Weekly colleague check ins/progress reports
  • Monitor daily business reports
  • Communications management
  • Supporting & rewarding colleagues
  • Triaging colleague caseload for assistance
  • Customer liaison management (escalated cases)
  • Business trends; reports to operations management

Requirements

  • 1-3 years experience in like field
  • Veterinary experience (preferred)
  • High school diploma
  • Producers and/or adjustors license (preferred)

Additional preferred experience

  • Passion and love for animals
  • Fun, easy going personality with the ability to easily and clearly converse with our customers
  • Excellent computer skills and proficiency including a strong understanding of the internet
  • And ability to complete online research
  • Good comprehension and composition skills
  • Proven ability to work as a team player in order to maximize the effectiveness of the team
  • Positive can-do attitude and enthusiasm to work in a high energy, start-up environment
  • Strong multitasking skills and the initiative to get tasks completed
  • Flexible schedule with the ability to work long hours as needed

Thank you for your interest in MOUNTAIN, LTD. For more information please contact Email blocked - click to apply.

 

Skills required

Customer Service
Resolve Problem
Provide Actionable Feedback
Training
Monitor Customer Service
Enhance Customer Experience

Location

Salary Estimator

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$61K
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Customer Service Supervisor
Estimated Salary: $90K
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Job ID: BHJOB714_85375

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Exceptional talent. Specialized solutions.
System One delivers specialized workforce solutions and integrated services. For more than 30 years, we have helped our clients engage skilled professionals and improve productivity.

We place individuals in contract, project, and direct hire roles across a wide range of professional and technical disciplines, from engineering and energy to information technology and scientific. System One has the contacts, experience and resources to make great career matches.

We also value our candidates as an integral part of the hiring equation and recognize your value and contributions to our success. Our consultants receive competitive benefits, including direct deposit, 401(k), group insurance and more. We look forward to helping you meet your personal and professional goals. Learn more at systemone.com. EOE, AA.
 

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