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Guest Service Representative

Mystic Lake Casino Hotel Shakopee Full-Time
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Job Summary:

Serves as a point of contact and as a knowledgeable representative of the Enterprise. Enrolls casino guests into Club Mystic, issues complimentaries, promotes the player club, surveys guests to solicit opinions. Assists with all Marketing promotions and events by providing the necessary and required duties as assigned.  Initiates and practices exceptional guest service in all situations to ensure that the highest level of guest service is provided and that new and returning guests are provided a winning experience.


Job Duties:

  1. Assists in non-carded player recognition, promoting and describing the benefits of a Club Mystic membership to new and non-carded guests and increasing Club membership.  Enters new club members into the player database.  Determines eligibility of members for complimentaries.  
  2. Assists with all Marketing promotions and events by providing the necessary and required duties, as assigned.
  3. Is thoroughly knowledgeable of all current and upcoming events, promotions, concerts and all current machines and games on the floor.
 

Skills required

Customer Service
Computer Literacy
Scheduling (Project Management)
Listening
Interpersonal Skills
Linguistics
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Job ID: 5000498027806

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Let's go have fun at work! 

Mystic Lake is a fun entertainment destination, and it is our mission to create experiences our guests value. If you want to be part of a fun, fast-paced, friendly environment in one of the most successful casinos in Minnesota or in one of the successful SMSC enterprises, you have come to the right place. Both full-time and part-time opportunities are available for quality
 people who share our commitment to service excellence.

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