ESS/Alaska Railroad - Food Service Supervisor

Summary: Supervises and coordinates activities of all ESS onboard, food-service staff.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities include the following: Other duties may be assigned.

1. Human Resource Functions
   
   Ensures all service expectations are met on a day to day basis.
   
   Ensures all uniform and grooming standards are met.
   
   Ensures scheduling is adhered to, manages daily changes to ensure coverage.
   
   Stays overnight in Fairbanks and ensures that all staff maintain ESS standards while there.
   
   Initiates corrective and disciplinary action when necessary.
   
   Keeps records and maintain paperwork of all issues onboard.
   
   Knows and can communicate all onboard position descriptions and duties.
   
   Zero tolerance for any theft, use of alcohol, or drugs onboard.
   
   Maintains ESS standard for diversity, and maintains an onboard culture of equality for all Associates.


2. Financial Resource Functions
   
   Provides ongoing training and support for all daily financial functions.
   
   Enforces policies onboard regarding employee meals and consumption onboard.
   
   Has working knowledge of POS System and can troubleshoot basic issues.


3. Food and Beverage Functions
   
   Facilitates successful operations of all aspects within food & beverage service onboard.
   
   Manages crew of up to 15 associates daily.
   
   Reports back to management with cash receipts.
   
   Works with group tour guides to maximize food service flow.


4. Safety Resource Functions
   
   Works with Project manager to ensure all daily safety reporting is accomplished.
   
   Works with Project Manager in Accident investigation.
   
   Ensures adherence of all onboard staff to ESS safety programs and guidelines.
   
   Assists at depots and stops with the safe loading and unloading of passengers, assisting physically challenged and special groups by opening doors, operating chair lift, etc.
   
   Immediately notifies management of any incidents onboard, no exceptions.


5. Supervisory Responsibilities
   
   Directly supervises up to 15 employees. Carries out supervisory responsibilities in accordance with the ESS/AKRR policies and all applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. The OBC will also be expected to fully assist the crew during busy mealtimes.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

1. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with change, delays, or unexpected events.


2. Attendance/Punctuality - Is consistently at work and on time.


3. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.


4. Dependability - Follows instructions; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.


5. Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.


6. Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.


7. Interpersonal Skills - Focus on conflict resolution and pragmatic solutions; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


8. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.


9. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.


10. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.


11. Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.


12. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.


13. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; plans for additional resources.


14. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.


15. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.


16. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.


17. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.


18. Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.


19. Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.

Certificates, Licenses, Registrations: ServSafe Manager Certification, Alaska TAPSs Card, CPR & First Aid Certifications.

Education and/or Experience: Five years food service experience in a restaurant or banquet setting, with two-year supervisory experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports/orders. Ability to speak effectively before customers.

Mathematical Skills: Ability to add, subtract, and calculate figures and amounts such as discounts.

Other Qualifications: Must be 21 or older. Fluent in English. Work a minimum of 14 hours on a moving railcar, multiple days in a row. Ability to work a schedule that can shift and change daily.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; balance while train in motion; talk or hear and taste or smell. The employee is frequently required to stoop. The employee must frequently lift and/or move up to 40 pounds up to chest level and 20 or less above chest level. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, heat, motion, cleaning chemicals. The noise level in the work environment is moderately loud.

About ESS Support Services Worldwide: Even in the most remote locations, from offshore oil rigs, to mining camps, to Antarctica, ESS Support Services Worldwide is there. We are the market leader in providing remote foodservice and related support assistance to clients, wherever their location, no matter how extreme the environment may be. We support every aspect of daily community life for our clients' resident workers -- 365 days a year, 24 hours a day.

ESS Support Services Worldwide in the United States offers a competitive wage and benefits and 401k opportunities through our owner company, Compass Group. For general information on benefits and programs:

We are committed to ensuring that our online application process provides an equal employment opportunity to all job seekers. If you require assistance in the application process, please contact us at:

ESS Support Services

Alaska Regional Office

201 Post Road, Anchorage, AK 99501

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, veteran status, or any other protected status.