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- Roanoke, VA
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Customer Service Advocate - Roanoke, VA
UnitedHealth Group • Roanoke, VA
Posted 29 days ago
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prior experience, we have training classes starting soon to help you build the
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the changes that are sweeping through our health care system. It's dramatic.
It's positive. And it's being led by companies like UnitedHealth Group. Now, you
can take advantage of some of the best training and tools in the world to help
serve our existing and new customers. You'll take as many as 50 to 70 calls per
day from customers who have questions about their health benefits. As their
advocate, you'll use your personality and our tools to help them through the
health care benefits available to them, including helping them enroll in a new
plan. This is no small opportunity.
This position is full-time (40 hours/week) Monday -
Sunday. Employees are required to have flexibility to work any of our 8 hour
shift schedules during our normal business hours of (7:00am to 11:00pm). It may
be necessary, given the business need, to work occasional overtime. Our office
is located at 3645 Thirlane Road, Roanoke, VA 24112.
There are several steps in our hiring process. Please
make sure that you have filled out all required sections of your employment
application. Once you submit your completed application, you will receive an
email with information regarding next steps including any preemployment
assessment(s) that are required. Both your application and any required
assessment(s) need to be completed before we can consider you for employment so
the sooner you complete these two steps, the sooner you will hear from us. To
learn more, go to: http://uhg.hr/OurApplicationProcess
- Respond to and resolve, on the first call, customer service
inquires and issues by identifying the topic and type of assistance the caller
needs such as benefits, eligibility and claims, financial spending accounts and
- Help guide and educate customers about the fundamentals and
benefits of consumer-driven health care topics to select the best benefit plan
options, maximize the value of their health plan benefits and choose a quality
- Contact care providers (doctor's offices) on behalf of the
customer to assist with appointment scheduling or connections with internal
specialists for assistance
- Assist customers in navigating myuhc.com and other UnitedHealth
Group websites and encourage and reassure them to become
research complex issues pertaining to the caller's health, status and potential
plan options. To do this, you'll need to navigate across multiple databases
which requires fluency in computer navigation and toggling while confidently and
compassionately engaging with the caller.
- An education level of at least a high school diploma or GED OR
10 years of equivalent working experience
- Familiarity with computer and Windows PC applications, which
includes the ability to navigate and learn new and complex computer system
- Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a compassionate
- Proficient in translating healthcare related jargon and complex
processes into simple, step by step instructions customers can understand and
- Proficient conflict management skills to resolve issues in a
- 1+ years of customer service experience
- Prior health care experience
building career success through commitment, compassion and a desire to make a
difference. Join us. Learn more about how you can start doing your life's
Careers with UnitedHealthcare. Let's talk about
opportunity. Start with a Fortune 6 organization that's serving more than 85
million people already and building the industry's singular reputation for bold
ideas and impeccable execution. Now, add your energy, your passion for
excellence, your near-obsession with driving change for the better. Get the
picture? UnitedHealthcare is serving employers and individuals, states and
communities, military families and veterans where ever they're found across the
globe. We bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small opportunity. It's
where you can do your life's best work.SM
creates a healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, age, national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
Group is a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
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