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Membership Services Representative/Fitness Center/PRN
Ardent Health Services
Tyler, TX (Onsite)
Full-Time
Overview
Join our UT Health Rehabilitation team as a evening shift, PRN Membership Services Representative!
Advancing Healthcare Together - The Future of Healthcare is in East Texas
Why UT Health - East Texas?
Our People. Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.
Our Purpose. We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone's life and change the course of healthcare.
Our Place. Tyler, Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here. Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.
Responsibilities
DUTIES, ACCOUNTAILITIES AND RESPONSIBILITIES including the following:
* Greets each guest entering the facility, while creating reliable positive and professional impressions of the facility
* Facilitates appropriate access privileges for facility members, patients and guests
* Answers all incoming phones calls in a polite and professional manner ensuring that caller's needs are met
* Upholds facility rules and regulations to maintain a safe and pleasing environment for all users
* Accurately process point of sale transactions and member payments
* Accurately responds to inquires regarding facility memberships, programs and services as well as other organization departments
* Independently performs membership sales and services to new and existing memberships ensuring accurate completion of all appropriate paperwork
* Performs basic operational office and clerical tasks
* Attends all regularly scheduled staff meetings and participates in required training
SUPERVISION:
None
Qualifications
QUALIFICATIONS/REQUIREMENTS:
Education:
High school diploma or equivalent required
Experience:
1-3 year of general office experience utilizing telecommunications and information systems preferred
Certification and Licensure:
BLS
Skills:
* Excellent written and verbal communication skills
* Excellent customer service skills
* Knowledge of basic computer skills
* Conflict resolution skills
* Business math skills
PHYSICAL REQUIREMENTS:
* Ability to lift/carry 25 pounds or more
* Ability to assist with/perform CPR, first aid, or rescue procedures until EMS arrives
* Frequent bending, stooping, crouching, walking, pushing, pulling, and standing
* Ability to sit in chair to perform data input
ENVIRONMENTAL CONDITIONS:
* Handles emergency crisis situations and may perform emergency care.
* Work is performed under moderate noise conditions
* Subjected to irregular hours
* Fast paced environment
* Subject to many interruptions
BEHAVIORAL STANDARDS:
Service
* Patient Centered Customer Service: Genuinely care about people.
* Cultivate a compassionate environment: Changing lives for the better together.
Quality
* Clinical and Operational Excellence: A relentless drive to be the best.
* Holistic Approach: Think and act for the benefit of the whole.
People
* Promote a collaborative environment: Build effective working relationships with others.
* Identify and Develop Talent: Prepare others to deliver excellence.
Financial
* Business Acumen: Know, own and drive our business.
* Continually Simplify and Improve: Work to make everything as efficient as possible.
Growth
* Foster Innovation: Seek and apply leading edge solutions.
* Set Clear Direction: Tell others where you are going, how to get there and why.
Now that you have read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.
UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).
Join our UT Health Rehabilitation team as a evening shift, PRN Membership Services Representative!
Advancing Healthcare Together - The Future of Healthcare is in East Texas
Why UT Health - East Texas?
Our People. Our people truly are our greatest strength. They make a massive difference in the amazing care we provide every day. We work closely together to create a positive experience for our patients and each other.
Our Purpose. We will build on your experience and provide meaningful and purposeful career growth for your future. You will have the opportunity every day to make a difference in someone's life and change the course of healthcare.
Our Place. Tyler, Texas is a small town with a huge heart where you will have the privilege of caring for your neighbors. Everybody is somebody here. Representing the very best in healthcare, UT Health East Texas is comprised of 10 hospitals and more than 50 clinics across east Texas. With nearly 7,500 employees and over 1,000 licensed in-patient beds, UT Health East Texas provides healthcare services to thousands of patients annually through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service in a metropolitan service area of a quarter-million people.
Responsibilities
DUTIES, ACCOUNTAILITIES AND RESPONSIBILITIES including the following:
* Greets each guest entering the facility, while creating reliable positive and professional impressions of the facility
* Facilitates appropriate access privileges for facility members, patients and guests
* Answers all incoming phones calls in a polite and professional manner ensuring that caller's needs are met
* Upholds facility rules and regulations to maintain a safe and pleasing environment for all users
* Accurately process point of sale transactions and member payments
* Accurately responds to inquires regarding facility memberships, programs and services as well as other organization departments
* Independently performs membership sales and services to new and existing memberships ensuring accurate completion of all appropriate paperwork
* Performs basic operational office and clerical tasks
* Attends all regularly scheduled staff meetings and participates in required training
SUPERVISION:
None
Qualifications
QUALIFICATIONS/REQUIREMENTS:
Education:
High school diploma or equivalent required
Experience:
1-3 year of general office experience utilizing telecommunications and information systems preferred
Certification and Licensure:
BLS
Skills:
* Excellent written and verbal communication skills
* Excellent customer service skills
* Knowledge of basic computer skills
* Conflict resolution skills
* Business math skills
PHYSICAL REQUIREMENTS:
* Ability to lift/carry 25 pounds or more
* Ability to assist with/perform CPR, first aid, or rescue procedures until EMS arrives
* Frequent bending, stooping, crouching, walking, pushing, pulling, and standing
* Ability to sit in chair to perform data input
ENVIRONMENTAL CONDITIONS:
* Handles emergency crisis situations and may perform emergency care.
* Work is performed under moderate noise conditions
* Subjected to irregular hours
* Fast paced environment
* Subject to many interruptions
BEHAVIORAL STANDARDS:
Service
* Patient Centered Customer Service: Genuinely care about people.
* Cultivate a compassionate environment: Changing lives for the better together.
Quality
* Clinical and Operational Excellence: A relentless drive to be the best.
* Holistic Approach: Think and act for the benefit of the whole.
People
* Promote a collaborative environment: Build effective working relationships with others.
* Identify and Develop Talent: Prepare others to deliver excellence.
Financial
* Business Acumen: Know, own and drive our business.
* Continually Simplify and Improve: Work to make everything as efficient as possible.
Growth
* Foster Innovation: Seek and apply leading edge solutions.
* Set Clear Direction: Tell others where you are going, how to get there and why.
Now that you have read about what you will be doing and the experience we seek, it is time to apply and make a difference in the lives of our patients.
UT Health East Texas is an equal opportunity employer (including veterans and persons with disabilities).
Recommended Skills
- Business Mathematics
- Cpr
- Clinical Works
- Commercial Awareness
- Communication
- Conflict Resolution
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Job ID: 2462929143
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