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Content Review Vendor Operations Specialist at Meta

Content Review Vendor Operations Specialist

Meta Phoenix, AZ Full-Time

Summary:

The Oculus Content Review Operations team works closely with VR developers to drive successful launches and ultimately connect them with Oculus consumers who are looking for the next big thing. We are seeking individuals who are motivated to work at the forefront of digital content distribution to help scale our app review operations.With the success of the Oculus Quest platform, the team is growing and has opened up a new role to manage the vendor and supplier relationships in the global Oculus content review ecosystem, leveraging and working with our partners and vendors around the world. Youll serve as an expert on globally delivered, scaled operations with a high degree of quality, efficiency, and collaboration with colleagues across the organization to ensure that our policies and standards are being met consistently to deliver the best VR content.In this position, the Content Review Vendor Operations Specialist will interface with internal teams such as Content, Policy, Legal, Comms, Marketing, and Engineering, as well as with external vendors. A successful candidate for this role will have experience optimizing processes and scaling teams via external vendor support.

Required Skills:

Content Review Vendor Operations Specialist Responsibilities:

  1. Create supporting product documentation, organize training sessions, and design workflows that prepare vendors and internal teams to scale for new product rollouts

  2. Be responsible for change management within existing queues

  3. Be a subject matter expert on the workflows within your domain

  4. Ensure vendor teams are compliant with Facebook security requirements, best practices, and KPIs

  5. Proactively anticipate trends and development ahead of new features and propose relevant policy updates to stakeholders

  6. Mentor members of the App Review and vendor operations teams

  7. Act as the SME for difficult and urgent escalations

  8. Identify process, policy, and tooling gaps and propose solutions

  9. work with Engineering, Policy and Legal teams to implement improvements

  10. Promote robust employee wellness practices across all delivery centers

  11. Up to 30% travel

Minimum Qualifications:

Minimum Qualifications:

  1. 3+ years of meaningful experience with a proven track record of delivering scale

  2. Communication skills, experience documenting complex issues and building consensus on a course of action

  3. Developer advocate, proven experience helping app developers overcome challenges to help them succeed

  4. Meticulous attention to detail

Preferred Qualifications:

Preferred Qualifications:

  1. BA/BS degree highly preferred

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [ Email address blocked ] - Click here to apply to Content Review Vendor Operations Specialist.

Recommended Skills

  • Attention To Detail
  • Business Process Improvement
  • Change Management
  • Communication
  • Self Motivation
  • Tooling Assembly And Dismantling
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