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Customer Service ... in De Soto,Iowa
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Customer Support Representative

Bartech Group Johnston Contractor
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Customer Support Representative

If you are an experienced Customer Support Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Customer Support Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with ours client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!                                                                                                                                      

Customer Support Representative

Job Responsibilities

Your specific duties as a Customer Support Representative will include:

  •  Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
  • Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
  • Distributes additional product/service/policy information to customer’s dealers and personnel.
  • Develops common solutions to problems with team members to maintain required service levels.
  • Maintains the accuracy and availability of customer related information on-line.
  • Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact.
  • Negotiates with customer’s dealers and company personnel to provide the proper policy execution and adequate resolution.

Customer Support Representative

Job Requirements

As a Customer Support Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that display excellent verbal and written communication and interpersonal skills.

REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

  • Skills in interpersonal communications, negotiation, and conflict resolution.
  • 6+ months experience with customer service / support experience.
  • High comfort level and experience with consumer software applications.
  • Strong computer and troubleshooting skills.
  • Ability to work support hours and occasional holidays to support the business.

DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:

  • Knowledge of agriculture, turf (mowers) and utility vehicles.
  • Prior work experience in Agriculture or Technology dealer channels.
  • Bachelor's degree in Agriculture, Business, and Engineering related field, IT or a similar discipline.

     


      Customer Support Representative

As a Customer Support Representative with Bartech, you will be working through an established and respected staffing organization with 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensate on, including benefits.

Available benefits for Customer Support Representative Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)        
  • Paid time off, including holidays

                                                   Make the most of your experience!

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Applicant must be eligible to work in the US for immediate opening.

Keywords:

 

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

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$44K
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Customer Support Representative
Sales Representative
Estimated Salary: $64K
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Job ID: BHJOB4449_196968

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Bartech is a leading global workforce management and staffing solutions provider to Global 500 firms.  Today, we bill over $2 billion in revenue for clients worldwide who trust us to design, execute, and manage sophisticated workforce management solutions, large-scale staffing engagements, and strategic Business Process Outsourcing and consulting engagements.

Bartech is a proud employer managing more than 4,000 engineers, technologists, accountants, and professional staff for businesses in the US and Canada.  We see it as a privelege to help skilled professionals and specialists find positions with leading companies.

Our goal is to help you put your skills to work in a place where you can grow and contribute.  For 35 years, we have been supplying qualified candidates to industries such as energy, pharmaceutical, healthcare, telecommunications, and auto - that depend on gifted professionals to propel them to success.  That experience has made us a trusted partner to leading organizations and a top employer of professional talent.