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Company Contact Info
- Birmingham, AL
- Vaco - Birmingham
- Phone: 205.414.9599
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Contact Center Professional
Vaco Staffing • Birmingham, AL
Posted 2 months ago
Title: Contact Center Professional
Location: Birmingham, AL
About this position: Vaco has been engaged by a top company in Birmingham to add a Contact Center Professional to their growing team. This person will serve as the liaison between the company and its current clients. A successful candidate will be able to accept ownership for effectively managing client issues and inquiries, keeping client satisfaction at the core of every decision and behavior.
- Manage inbound and outbound calls and respond to customer requests in a timely manner.
- Provide customers with product and service information.
- Transfer customer calls to the appropriate staff.
- Identify, research, and resolve customer issues using the computer system.
- Follow-up on customer inquires not immediately resolved.
- Build sustainable relationships and engage customers by taking the extra mile.
- Prepare reports for management.
- Research billing issues and misapplied payments.
- Recognize, document and alert the supervisor of trends in customer calls.
- Other duties as assigned.
- Degree preferred, or a minimum of three years related experience.
- Computer literate with the ability to learn customer service software applications.
- Professional verbal and written communication skills and the ability to type 30 wpm.
- Ability to multi-task, set priorities and manage time effectively.
- Strong phone and verbal communication skills along with active listening.
ONLY CANDIDATES WITH REQUIRED EXPERIENCE WILL BE CONSIDERED.
DUE TO THE HIGH VOLUME OF RESUMES PLEASE NOTE YOU DO NOT NEED TO APPLY IF YOU HAVE RECENTLY SUBMITTED TO ANOTHER VACO POSTING. YOUR QUALIFICATIONS WILL BE CONSIDERED FOR ALL OPEN VACO OPPORTUNITIES.
Your resume will never be submitted to a client company without your prior knowledge and consent to do so.
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