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Technical Service Manager

Tential IT Tampa Contractor
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Hands-on technical role

Supporting apps

Azure based apps deployed in hybrid cloud (Windows MS technologies)

Must have Azure

6-8 years manager – technical – solution architect (if needed) – can work with architects to talk about potential issues

Most important:

MS based – SQL Server, SSRS, Azure and some knowledge/exposure to DevOps

MS Azure

SQL Databases

Elastic Search

RabbitMQ

Message broker services

Distributed apps (Saas) – troubleshoot/networking comes in handy – symptom in one place, cause in another (where is the issue?) – point person driving resolution of these issues

Some sort of dev background (not necessarily developer) so they can go trough and read error stacks and troubleshoot and tie back to integrated/microservices within environment – look under covers/code and understand what is going on

Very technical – get in with app support team – more than assist, but provide guidance

Also work with business (understand their problems/requirements and be that translator) – if they are perfect technical fit, we can teach them this side of things

Monitoring tools in (or outside Azure) – Splunk, App Insights, Azure monitoring itself (we are looking to build this) – Data analytics

Bit of service management component but we can teach them this – good at communicating with biz team and relaying info

Ideally in Tampa (so they can meet Face to Face for meetings if/when needed) – Ok with non-local if they are great!

100% remote (sits on East Coast) – close to a PWC office – some travel for introductory meetings – 1 week at first in Tampa – official line is less than 20% travel – one week every other month but technologies have allowed for less and less on-site

Recently rolled out two new apps – retiring legacy apps – lots of work to be done – two service managers (Brent has experience across board and another new internal staff member – need this for Post/GoLive and new apps)

This type of role is generally broad spectrum – wants troubleshooting and will to work through issues and stick through things until the end over primary developers

Day in Life – reviewing ques and looking into issues – working with teams to fix – dev teams (liaison between dev, operations and biz teams) – timely support – understand user tickets – problem management (formal root cause) – work with teams to understand changes going in, impact of these changes, and formal approval of these changes

Present technical teams to business

All remote interviews – Brent and other guy doing initial screen then a panel interview (2 total) – decide within 1 week of first interview

 

Recommended skills

Software As A Services
Sql Server Reporting Services
Service Management
Complex Problem Solving
Microsoft Windows
Splunk
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Job ID: BHJOB6306_10914

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