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Company Contact Info

  • Mahwah, NJ 07430
  • John Kaylor

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Bilingual (Spanish/English) Technical Customer Support

Kelly IT Resources • Mahwah, NJ

Posted 1 month ago

Job Snapshot

Full-Time
Degree - 2 Year Degree
Other Great Industries
Other

Job Description

Kelly IT is currently searching for a Bilingual (Spanish and English) Technical Customer Support professional for a client in Mahwah, New Jersey.    Bilingual (Spanish/English) Technical Customer Support   Overview   Daily Responsibilities: 

  • 2 plus years of experience in Technical Customer Support
  • Bilingual in Spanish and English
  • Provide Level I customer service/technical support to end users
  • Work directly with customers through email, phone, and other methods to identify and diagnose support issues
  • Leverage internal resources and teammates to function as "expert" within department on specific products and services
  • Document all customer contact
  • Communicate and escalate potential and real systemic issues to the Tier II Customer Support Specialist for further investigation and resolution
  • Support Sales Team members and provide backup support for Customer Success Managers and other TrailerCentral.com stakeholders, as necessary
  • Notify appropriate sales representatives of up-sell opportunities
  • Prepare or assist in preparation of written materials (e.g., reports, memos, letters, updated specifications, etc.) for the purpose of documenting bugs, changes to software, service interruptions, or additions to technical guides
  • Collaborate with Customer Support Team to ensure department goals are met


Why Kelly®?


With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Job ID: US5168JK_BH1568487
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