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Member Services Coordinator (Recreation Leader) job in Bloomington at Indiana University

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Member Services Coordinator (Recreation Leader) at Indiana University

Member Services Coordinator (Recreation Leader)

Indiana University Bloomington, IN Full-Time
Special Instructions Summary

Additional Application Requirements
  • Applicants will also be asked by the Search and Screen Chairperson to provide a copy of their college transcripts along with three letters of recommendation.



Department Information

Join Indiana University's comprehensive recreational sports program. Our mission is to connect, inform, and inspire people to lead an active, healthy lifestyle. We serve over 36,000 students, faculty, staff, and public participants annually. Our programs utilize two multi-purpose facilities (housing over 400,000 square feet of activity space), three indoor pools, an outdoor pool complex, an indoor tennis center and numerous outdoor activity spaces. Our team consists of forty-six appointed staff members, fourteen program assistants, and over 1,000 hourly wage staff members. For more information, please visit our web site here.

Philosophy: Our organization fosters a team focused, collaborative work environment that emphasizes strong business practices, operational excellence and participant development. Our organization is committed to a student development philosophy that encourages student involvement in decision-making and leadership. A related hallmark is contribution to the professional preparation of recreational sport and fitness professionals. We provide opportunities for personal and professional growth in a fun and exciting environment.

Job Summary

The Coordinator for Member Services is responsible for the daily operation of the front desks located at the Student Recreational Sports Center (SRSC), the Bill Garrett Fieldhouse (BGF) and the IU Outdoor Pool. This position will be responsible to hire, train and supervise 30 hourly Member Service Associates. The Coordinator will be responsible for providing staff training and monitoring concerning risk management issues, (including but not limited to accident, incident response, evacuations) cash and sales handling, lost and found, and sensitive data handling. The position will assist the Director of Member Services with goal setting, execution and reporting. The Coordinator will be responsible to assist with service area budget construction and monitoring, including the creation of hourly staffing wage projections, unit expenditures, income projections and will monitor monthly targets. This position also will be responsible to assist with a variety of special projects to support organizational priorities including but not limited to, assisting with evaluating RS service offerings, creating and analyzing data to support proposals and decision making and assisting with the development of processes and training to support student staff and program areas. This position reports to the Service Director for Member Services.
  • Provides day-to-day operational management of recreational programming staff.
  • Establishes short-term operational objectives.
  • Identifies operational issues and/or areas of improvement and implements solutions to improve processes and/or operational efficiency.
  • Analyzes, monitors, and evaluates performance of assigned staff; establishes work priorities, conducts performance reviews, and provides corrective action as needed.
  • Ensures adequate staffing and effective scheduling; participates and informs employment decisions for assigned staff.
  • Provides direct supervision and oversight of assigned staff and activities; impacts, and is held accountable for, the performance of team and/or assigned staff.
  • Ensures and provides training to assigned staff to improve user support operations; researches and identifies development opportunities for assigned staff.
  • Keeps next-level leader(s) informed of trends as well as significant problems.



  • Bachelor's degree in Exercise Science, Recreation, Sports Management, or a related field
  • Master's degree in Exercise Science, Recreation, Sports Management, or a related field

  • 2 years of related experience with structured recreational programming
  • 2 years of experience in personnel management, customer service, project management, and cash handling
  • Experience in a campus recreational sport setting preferred
Combinations of related education and experience may be considered.


  • CPR/AED 180 Days
  • Standard First Aid 180 Days
  • Preventing Disease Transmission/Universal Precautions 180 Days
  • May require related recreational certifications
  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrated time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Excellent organizational skills
  • Effectively coaches and delivers constructive feedback
  • Excellent collaboration and team building skills
  • Instills commitment to organizational goals

Working Conditions / Demands

This position requires both sedentary work and long durations of movement about the workspace. It requires the ability to move and transport objects and equipment weighing up to 25 pounds. The person in this role must be able to perform the essential tasks with or without an accommodation.

Advertised Salary

Salary range: $45,000 to $55,000

Job Classification

Career Level: Operational

FLSA: Exempt

Job Function: Athletic Affairs

Job Family: Recreational Sports

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [ Email address blocked ] - Click here to apply to Member Services Coordinator (Recreation Leader) or by visiting IUPD.

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