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Front Desk Worker - Georgetown University Hotel & Conference Center

Aramark Washington Full-Time
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Overview

About AramarkAramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter.



Description

Position Summary: The Front Desk Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Essential Functions:

  • Greet and provide customer service to guests while anticipating their needs
  • Book reservations and coordinate registration
  • Operate a register and/or software system to complete cash and credit card transactions
  • Answers phone calls and emails and delivers messages as needed
  • Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
  • Other duties and tasks as assigned by manager


Qualifications

  • Previous guest services experience preferred
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organizational skills, accuracy, and attention to detail
  • Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs
  • Must have hotel experience.
  • Must be willing to work all shifts.
  • We do not offer parking, but we are metro accessible.
 

Skills required

Customer Service
Telephone Consultations
Give Direction
Clerical Works
Provide Information
Provide Guest Service
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Job ID: 6877_247278

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