Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Dorchester, MA

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Information Technology (IT) Manager jobs in Dorchester, MA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Incident Manager

Apex Systems • Dorchester, MA

Posted 11 days ago

Job Snapshot

Contractor
Other Great Industries
Management

Job Competition

6

Applicants

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

 Incident Manager Opening in Dorchester, MA!

Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

Apex has an opportunity for an Incident Manager in Dorchester, MA. This is a 6+ month contract to hire position and the pay rate is flexible depending on experience. Here are the details:                        

For applicants who are interested in pursuing an exciting opportunity in Incident Manager Opportunity; please send a Word resume to Alexa Whalen, Technical Recruiter, at awhalen@apexsystems.com 

Position: Incident Manager

Apex Job ID: 970624 

Location: Dorchester, MA

Rate: Negotiable based on experience

Duration: 6 + month contract to hire

Overview

In conjunction with the CIO organization, the Technology Incident Manager will provide direction to the Day-to-Day management, execution and delivery of IT Incidents management in the organization. Including SLA’s and Risk Management.

Day to Day Responsibilities:

  • Facilitates Incident calls, Incident Review and Problem Management meetings
  • Manage incidents that hit the bank Issues could be Network or application related. Could be site specific or company wide.
  • Work with technical teams fixing issues, work with the business owner to relay messages on status, work with locations and vendors to manage the expectations and resolutions.
  • Work with the command center monitoring systems and then work with the technical teams to resolve issues
  • Manages The Command Center and Incident Management procedures and escalation process for T&O. This include internal and external SLA’s.
  • Defines and create Incident Reporting dashboards including analysis, short and long term actions and participation in Post-Mortem or similar processes in order to mitigate or reduce bank exposure for repetitive or severe incidents.
  • Defines and establish proper coverage across the group in supporting the monitoring and incident escalation 24/7.
  • Directs management of a team responsible for following the established procedures regarding Incident Escalation and communication.
  • Performs entity wide management responsibility requiring the establishment of clear roles and responsibilities for all participants.
  • Provide vision and strategic direction-setting information.
  • Indirectly manages External factories in different geographical places even out of US, as a part of the out sourcing of Command Center activities.
  • Manages or delegate High Priority Incident working group
  • Identifies production environment stability trends.
  • Escalate concerns through the problem management process to minimize business impact with a key objective of Sev-1 and Major Incident deterrence
  • Analyzes incident, problem and change data, as well as recurring alerts, to identify the associated root causes and develops plans and actions to resolve and eliminate these problems at all Severity Levels.
  • Ensures that all IT teams follow the Incident Management process for every incident and that the required information is properly recorded in the incident record 

Requirements:

  • Confident and skilled in running a meeting
  • Able to own a room and manage a process.
  • Demonstrable proficiency using Microsoft Office tools for analysis and presentations required
  • Communicate effectively and professionally to all levels of the business.
  • Effectively navigate an organization with multiple locations.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

Job ID: 970624
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

More Jobs at Apex Systems

View All Similar Jobs View All Similar Jobs