Executive Director, Invigorate & Order-to-Cash Process
Recognized by FORTUNE magazine as one of the "World’s Most Admired Companies," Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.
With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2019 revenues of $7.7 Billion and approximately 46,000 employees and 6,600 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.
The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.
Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions and approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and outcomes.
FORTUNE magazine's "World's Most Admired Companies" list for 6 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.
Fortune magazine’s Fortune 500 list
Forbes® Global 2000
Forbes®' America's Best Employers List for third consecutive year
Forbes® 2019 America’s Best Employers for Women
Member of the Dow Jones® Sustainability World Index
Listed in the most recent Newsweek Green Rankings
Consistently named one of the best places to work in U.S. business journal rankings
Named a DiversityInc Noteworthy Company for third consecutive year
Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities
Named Top 23 ‘Best Places to Work for LGBTQ Equality’ in New Jersey
Diagnostic Testing Services
Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.
In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.
Quest Diagnostics’ long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:
Deliver Innovative Solutions
Leverage their Unparalleled Access and Distribution Network
Expand their relationships with large payors and health systems
Deliver Superior Patient Experiences
This is a critical leadership role on the Enterprise Operations Team that is foundational to Quest’s strategy of Accelerating Growth and Driving Operational Excellence. The core purpose of this role is two-fold: to lead the company’s Invigorate Program which aims to achieve cost efficiencies of at least 3% per year Enterprise-wide, and secondly to be the over-arching leader for Quest’s Order to Cash processes which leads process innovation and standardization that spans Idea-to-Market, Market-to-Order and Order-to-Cash. Through matrix and influential leadership, he/she will deliver improvement in operating margin each year and will lead Operations Excellence Process Owners to design new standard processes that lead to lower cost and a better customer experience.
Invigorate Program Executive:
Lead the Invigorate Program Office sustaining success on existing flagship programs as well as work with the teams to identify additional/new improvement opportunities
Design and operationalize team charters, clearly outlining the scope of work-streams from brainstorming through to execution and achievement of financial and other milestones; will establish/maintain a regular cadence with the team, holding work stream leads accountable for results and will report out achievements, issues and risks to senior management on a regular basis. He/she is responsible for the overall project health of the initiative.
Motivate the teams, identifying major opportunities, bringing challenging discussions to bear in order to remove roadblocks, facilitate alignment and achieve business results
Develop a roadmap for change management and communications of initiatives
Lead and act as an ambassador for transformation, cost excellence and process excellence across the company enabling operational excellence, superior customer experience, and growth
Manage dependencies with other enterprise programs
Define metrics that measure success and support efforts to drive accountability
Process Leader for Order to Cash:
Lead the Process Innovation and Standardization team as part of the Drive Operational Excellence Initiative that spans Idea to Market, Market to Order, and Order to Cash. Motivate and inspire a small team of dedicated and extended team members to oversee the process standardization and re-design.
Work directly with each of the Operational Excellence leaders that span order to cash (Patient Services, Logistics, Lab Operations, Customer Service, Billing) to define a new standard process architecture / work-flow that leads to step-function improvements in quality, cost, and customer satisfaction. Co-lead the Revenue Cycle Management hoshin.
With the IT Leadership team, define the system requirements, timing and expense to upgrade / improve our current systems to enable the new workflow
Define the overall sequencing of workflow changes that will result in simultaneous improvement in cost, quality and customer satisfaction, with an eye towards generating near term cash flow benefits to fund future investments
With the overall Drive Team, develop an overall approach to "change management" to ensure that the operational resources affected by Program Drive will be engaged and embrace the changes to come
Education Required: BS or BA
Education Preferred: MBA or MS
15-years work experience successfully managing complex projects and teams, with at least 7 years of process improvement/process standardization (QMS, Six Sigma and/or Lean Continuous Improvement)
Experience conducting business and/or financial analysis and presenting results and recommendations.
Strong team leadership skills, including facilitating alignment among key people and programs in a complex business landscape
Demonstrated influencing and communication skills across multiple levels of organization from front-line to C-Suite senior management.
Demonstrated ability to execute project plans and drive superior performance by identifying resource needs, defining critical path, managing to milestones, effective problem resolution, managing inter-dependencies, and driving for results.
Excellent communication skills: e-mail, memos, conference calls, meetings and formal presentations. Must demonstrate effective written and verbal communication skills at all levels.
Drive for results
Consistently demonstrates Quest Behaviors
Agile, Customer-focused, Transparent, United as One Team and Performance-oriented
Business and financial acumen
Process management and Continuous Improvement/Lean orientation
Influencing without authority
Confidence / Command skills
Executive communication skills
Building, leading and motivating teams
25% - 50% travel
Please Log In or Register to Upload a Resume and complete the online Application by visiting questdiagnostics.com/careers, clicking "Job Search" and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.
Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Process Management (Business)
Business Process Improvement