INSIDE SALES REPRESENTATIVE - PRODUCT SPECIALIST
The Product Specialist, Inside Sales Representative is responsible for cold calling, prospecting, qualifying, closing, and maintaining post sale relationships. The Product Specialist also maintains all administrative requirements such as call reports and Sales Force updates. This role also thoroughly understands all product capabilities, features and benefits as well as Industrial Solutions market conditions, product warranties and services. This role will assist customers over the phone, internet, email or in person with orders, quotations and product questions. The Product Specialist, Inside Sales Representative negotiates profitable pricing with customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Maintain, develop and expand relationships with existing customer portfolio.
Grow Industrial Solutions portfolio to achieve and exceed bookings and revenue targets through outbound and inbound call activities.
Build and maintain a balanced funnel of sales prospects to drive bookings and grow revenue.
Serve as a subject matter expert for Industrial Solutions equipment.
Handle technical support questions from new and existing customers.
Collaborate with Engineering and Outside Sales on new product applications and cross sell opportunities.
Provide customer support via the web (click to chat) and by phone.
Consult with customers on current and future projects
Assist with implementation and startup of new equipment to ensure quality
Utilize Salesforce.com to track the sales pipeline to meet and exceed sales targets.
Quote prices and manage quote follow-up activities.
Coordinate the fulfillment of customer requirements (technical support, training, sales collateral, etc.).
Partner with Customer Service to provide best in class service to customers.
Develop and maintain a thorough knowledge of products and services to provide accurate and detailed information to customers.
Other job duties as assigned.
EDUCATION AND EXPERIENCE
BS degree in Science, Engineering, Business, or Equivalent Experience.
1-2 years selling filtration equipment, capital equipment (air handling, test equipment), or construction projects into industrial markets.
Technical background with the basic understanding of air handling, filtration, purification, and HVAC system design preferred.
Experience in project lifecycle process for projects in manufacturing.
Systems Integration with a focus on process analytics would be helpful.
Familiarity with Contract negotiation and legal language.
Strong computer skills including Microsoft office.
Experience with Sales Force is desired.
Experis is an Equal Opportunity Employer (EOE/AA)