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Corporate Resolution Specialist

Randstad USA Pasadena Contractor
$17.00 - $19.00 / hour
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job summary:

We have several Corporate Resolution Specialist positions available! Please apply today if you have current experience dealing with customer escalations or complaints in a highly professional manner.

 

location: Pasadena, California

job type: Contract

salary: $17 - 19 per hour

work hours: 8 to 5

education: Bachelor's degree

experience: 3 Years

 

responsibilities:

Some of the job responsibilities are:


  • Ensure that all customer escalations and complaints are managed to excellent professional standards and within terms and policies
  • Receive inbound contacts (calls, letters, etc.) and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained and all service levels are met
  • Demonstrate ownership of customer issues and work proactively with business units, partners and vendors to manage issues through to a complete resolution in a timely manner
 

qualifications:

Qualifications


  • Bachelors Degree Preferred
  • 3-5 years customer service experience required
  • Previous corporate escalations or higher tier experience a must
 

skills: MS Office

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

 

Recommended skills

Customer Service
Microsoft Office
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Job ID: 437222

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Randstad US is a wholly owned subsidiary of Randstad Holding nv, a $22.9 billion global provider of HR services. As the third largest staffing organization in the United States, Randstad provides temporary, temporary-to-hire and permanent placement services each week to over 100,000 people through its network of more than 900 branches and client-dedicated locations. Employing over 5,300 recruiting experts, the company is a top provider of outsourcing, staffing, consulting and projects and workforce solutions within the areas of Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing & Logistics, Office & Administration, and Sales & Marketing.

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