Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default1

Inbound Account Manager

Waste Management Columbia Full-Time
Apply on company site

Equal Opportunity Employer: Minority/Female/Disability/Veteran

 

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength.  WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Being number one means WM invests in our Sales teams’ success by providing access to state-of-the-art systems and processes, industry-leading services and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today!

 
I. Job Summary

Responds same day to controllable and uncontrollable customer cancellation requests assigned to the Inside Sales Channel. Through the development and implementation of sound retention strategies and the use of effective negotiation skills minimizes the impact of cancellation request and rate rollbacks. Secures updated contract agreements from customers.  Coordinates and supports flip process to Outside Save Specialist or Account Manager to assure optimal customer retention.

 

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned. 

  • “Saves, secures, and converts” by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments using sound telephone based negotiation practices. 

  • Resolves escalations for customer service within the defined territory.

  • Generates revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers. 

  • Establishes and maintains a high level of customer satisfaction.  This includes meeting customer retention goals.  Communicates to and works with the Retention Manager to resolve unique customer issues.

  • Reduces lost accounts by diffusing cancellation requests and providing immediate flip on accounts unable to be saved over the phone. 

  • Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability while minimizing price rollbacks.

  • Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate.

  • Effectively uses Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).

  • Acquires in depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.

  • Proposes customer solutions that are compliant with appropriate local, state and federal regulations.

  • Updates and secures customer service agreements.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

 

A. Education and Experience

  • Education: High school diploma or GED (accredited) and one year of relevant work experience. 

  • Experience: One year non-consumer based industry sales (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

  • None required.

C. Other Knowledge, Skills or Abilities Required

General Competencies Include:
  • Build Relationships

  • Communicate With Impact

  • Demonstrate Professionalism

  • Make Sound Decisions

  • Think Strategically

  • Proficient with Computer and Software Applications

  • Produce Results

  • Know the Business

  • Influence and Negotiate

  • Manage Work/Time

  • Use Ethical Practices

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

 

Normal setting for this job is: office setting and/or landfill/outside.

Benefits
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.  As well as a Stock Purchase Plan, Company match on 401K, and more!  Our employees also receive Paid Vacation, Holidays, and Personal Days.  Please note that benefits may vary by site.

 

If this sounds like the opportunity that you have been looking for, please click "Apply.”

 

Recommended skills

Customer Retention
Customer Satisfaction
Consultative Selling
Revenue Growth
Leasing (Contract Law)
Customer Service

Location

About the company

Salary Estimator

Based on Job Title, Location and Skills
$70K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Inbound Account Manager
Estimated Salary: $88K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 19013247

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.