SUMMARY OF POSITION
Manages the operations of assigned restaurant; responsible for achieving planned sales and profit levels for the restaurant through the implementation, management, and enforcement of company policies, procedures, programs, and performance standards.
Directly supervises all managers and employees during the entire hours of operation of assigned restaurant. Accountable for all administration and operations, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.
Reports directly to Regional Manager
Internal Contacts: Extensive contacts with all levels of store personnel as well as all home office departments.
External Contacts: Extensive contacts include guests, distributors, repair technicians, vendors, salespersons, and community organizations and schools.
POSITION ACTIVITIES AND TASKS
Responsible for achieving plan profit levels while ensuring maximum guest satisfaction.
Plans and analyzes unit's manpower, ensuring sufficient development and training of all
employees, including management.
Conducts employment activities to include staffing (hire/fire responsibilities) interviewing,
training, and conducting performance reviews with all dining room personnel, as well as,
recommending salary increases and preparing employee documentation.
Required, under certain circumstances, to perform/assist all functions for all positions
in the restaurant.
Ensures that all menu items are prepared, portioned, and presented properly in a clean
safe, and sanitary manner according to all established procedures, performance standards,
Ensures the unit's compliance to productivity and service standards with a sufficient
number of well-trained and productive employees.
Ensures proper management of the facility and equipment through preventive maintenance,
energy conservation, repairs, security measures, and adherence to safety and sanitation
Ensures that inventory levels for both food and non-food items are properly maintained in
accordance with company guidelines through correct ordering procedures and efficiency
usage and yield application.
Anticipates, identifies and corrects system breakdowns to achieve guest satisfaction.
Accountable for accurate financial data to include: payroll, cash and receipts, productivity
food costs, security of funds, and operating expenses; prepares and reviews financial
Attends scheduled regional meetings; makes presentations as requested.
PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS
Extensive standing, without breaks
Exposure to heat, steam, smoke, cold
Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.
Must have high level of mobility/flexibility in space provided
Must be able to fit through openings 30' wide
Must be able to work irregular hours under heavy pressure/stress during busy times
Bending, reaching, walking
Communicating with guests; telephone etiquette; operating cash register
Carrying trays of food products weighing about 20 pounds for distances up to 30 feet
Lifting up to 50 pounds
EDUCATION LEVEL REQUIRED
High school diploma; some college or degree preferred.
Two years previous managerial experience; preferably in the food service industry.
This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.
Customer Relationship Management
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