Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Xenia, OH 45385

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Call Center Specialist jobs in Xenia, OH delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Customer Support, Fraud Specialist

Mommy Jobs Online • Xenia, OH

Posted 2 months ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service

Job Description



Description

Customer Support, Fraud Specialist

Mommy Jobs Online (mommyjobsonline.com) is now seeking Customer Support and Fraud Specialist.  Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes.  We’re a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered.

Come grow with us.

As a Customer Support Fraud Specialist, you will review on-line orders to minimize and prevent loss.  You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment information.  You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on information obtained through research and thorough analysis.

Reasons to love working with us

Fantastic Benefits
Awesome Employee Discount
Generous Paid Time Off

Your responsibilities:

Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools.
Make outbound and receive inbound calls to limit fraud.
Resolve customer issues while following the department guidelines for verification.
Perform routine account activity review of high risk transactions.
Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions.
Strong ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers.

Qualifications:

High School Diploma or equivalent with some college preferred.
1 to 3 years of customer service call center experience.
Banking or financial services experience a plus.
Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact.
Excellent oral, written and interpersonal communication skills.
Keen attention to detail is a must.
Are focused on the customer.
Computer skills and familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools.
Fluency in Windows Operating Systems and Microsoft Office tools.

Benefits:

Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
Employee stock purchase plan.
Employees receive medical, dental, vision and life insurance.
Employees can apply for tuition reimbursement.
Family care programs.
Commuter benefits.
Pet Discount Program.
For eligible employees

Pay: $12.00 / hour

To Become An Agent

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.

​Reference agent id code MJOLDonna when you register online. 

Please allow 24 hours of processing time once you register with us.  

If you have further questions please contact us at 1 (405) 418 - 6160.​​

Related Keywords: Customer Care, Customer Service, CSR, At Home, Work Remote

Job ID: 5731
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.