Do you want to make a positive difference in the lives of people that are challenged with mental illness and substance use disorders? Do you want to join a high-performing team of dedicated professionals who work effectively together, have fun, and share the joy of truly making the word a better place?

Through the dedication and commitment of our staff, Thrive’s clients receive the highest quality of care available, incorporating proven, effective treatment for substance use and mental health disorders.

The ideal candidate will be results-driven, team-and detail-oriented professional who is comfortable working on multiple tasks in a deadline-oriented environment.

We are currently seeking an experienced and service oriented IT Support Specialist to join our team. This position is responsible for providing technical assistance and support to a variety of computer hardware and software issues across the organization, as wellsupporting the company's Electronic Health Record system (EHR). Utilizing a help desk ticketing system, the Specialist will respond to inquiries either over the phone or in person, documenting and resolving issues as they present.

As the first point of contact, the Specialist must have excellent communication skills andthe ability to work independently in a fast-'-paced environment, across several sites. The ideal candidate wiif have proven success providing quality customer service and sound judgement, escalating issues as required and effectively prioritizing tasks.

Responsibilities:

• Monitor the Help Desk: Record, investigate and resolve user inquires with hardware; software and connectivity throughout the organization
• Deploy and service desktop technology, assess infrastructure logs, respond to outages, manage antivirus and windows updates and assess security concerns brought to the hefp desk by staff
• Perform maintenance and installation of computer hardware
• Maintain hardware c1nd software Inventories
• Set.up user accounts and resolve system access problems
• Collaborate on companywide projects and initiatives as needed

Requirements:

• Associates Degree or equivalent experience and training; certifications a pfus
• Three years' experience monitoring a busy hetp desk environment required
• Experience working in a healthcare environment is preferred
• Exposure to VMware; Office 365, Active Directory, VOiP
• Self-motivated with a willingness to learn, and flexible to changing priorities
• Ability to successfully function With minimal supervision and oversight
• Must be able to safely lift and carry 50 lbs or more
• Valid Driver's license and reliable transportation to travel between locations with in Rhode Island

Benefits:

Thrive Behavioral Health provides a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development. Thrive offers generous benefits after 30 days, PTO, paid holidays, your birthday off, and a 401k plan.

If you are excited to join Thrive Behavioral Health, go to [ Link removed ] - Click here to apply to IT Specialist to learn more about our career opportunities.

www.thrivebhri.org

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