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Technical Support Rep

Honda Aircraft Company Greensboro Full-Time
$40,797.00 (Careerbuilder est.)
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General Summary:

The Technical Support Representative provides technical assistance and guidance to Honda Aircraft customers and service facilities for Avionics Systems, Mechanical Systems and Structural related issues.



Duties and Responsibilities:

  • Serves as technical support subject matter expert in the following aircraft systems:
    • Avionics Systems

    • Mechanical Systems

    • Structures Components

  • Works directly with HondaJet customers and service facilities regarding technical assistance.
  • Maintains the customer database for accurate tracking of all field issues identified and resolved.
  • Coordinates with Customer Support Specialists' on fleet system reliability issues.
  • Maintains the reporting database to ensure all requirements are met in accordance with Title 14 CFR Part21.3.
  • Assists parts analyst and warranty administrators as required.
  • Coordinates Instructions for Continued Airworthiness updates based on customer feedback.
  • Provides training in all aspects of Honda jet.
  • Travel as needed.
 

Education, Work Experience, Certification and/or Licensure:

  •  5+ years or more years of experience in the aviation/aerospace industry or equivalent technical support atmosphere experience.
  • Two year degree in Aviation related field from an accredited college or university strongly preferred.



Knowledge, Skills and Abilities:

  • Strong technical knowledge in structural repair inspection methods and repair development in both composite and metal structures
  • Working knowledge in mechanical and electrical system especially in support of door systems, interior components, aircraft lighting both internally and externally
  • Understanding of Garmin 3000 Avionics and the integration with other aircraft systems
  • Strong oral and written communication
  • Ability to work with all levels of the organization
  • Strong Customer Service skills
  • Understanding of operations under FAR Parts 91 and 135
  • Experience with FAR Part 145 repair station requirement
  • Familiarity with EASA and/or CAA requirements

Physical Requirements:

  • Incumbents may be routinely exposed to equipment operational noise heat-cold-dust, and/or aircraft equipment, parts, or fuel odors.
  • Incumbents may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
  • Work in a safe and professional manner while adhering to all regulatory requirements (FAA, OSHA, DOT, EPA, State, and Federal regulations, etc.).
  • Read, hear, speak, and see with no restrictions, as required by job duties.
  • Comprehend and adhere to management directions and/or safety instructions with no restrictions.
  • Effectively communicate in Business English language.
  • Pull, push, carry, lift, or move items up to 1O lbs. throughout the work shift without assistance, as required by job duties.
  • Pull, push, carry, lift or move materials/people/items/equipment weighing up to 501bs or more during the work shift, with the use of Company provided "reach assistance technology" or "movement assist technology" (fork-lifts, pallet jacks, pulleys, dolly's, robotics reach equipment, people movers etc.), as required by job duties.

Recommended skills

Federal Aviation Administration
Technical Support
Operations
Customer Support
Code Of Federal Regulations
Management

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

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What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$40,797
Avg. Yearly Salary
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