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I311n174g59v3nlbk4g

Customer Service Representative

Kforce Finance and Accounting Miami, FL Contractor
Competitive
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RESPONSIBILITIES:

Kforce is seeking an experience Customer Service Representative in Miami, Florida (FL). Key Responsibilities Include:
  • Assist in working all incoming Patient Correspondence. Help with attorney requests for itemized bills
  • Reconciliation of accounts
  • Handle all incoming calls and resolve any and all patient requests
  • Work patient correspondence, trouble shoot issues/concerns with patient
  • System savvy and maneuvering around Excel and Word
  • Reviewing, resolving and working Caveats received; Handling all return mail received

REQUIREMENTS:

  • 2 years of Customer Service experience in a healthcare setting in a call center environment a must
  • Knowledgeable in a healthcare setting arena
  • Knowledge with CMS-1500, prior Customer Service experience in a healthcare setting
  • Working knowledge and understanding of medical terminology
  • Knowledge of Microsoft systems, Word, Excel, PowerPoint
  • Detail Oriented; Problem solver; Good math, writing, and interpersonal skills required
  • Must be able to deal with difficult callers in a high call volume setting
  • Ability to multitask and work under pressure to meet stringent deadlines
  • Must be able to speak Spanish
  • Knowledgeable with interrupting and reading sob's, manage care contracts
  • Knowledgeable with HIPAA
  • Must be able to handle difficult/challenging callers
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended skills

Multitasking
Stress Management
Attention To Detail
Complex Problem Solving
Customer Service
Call Centers
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Job ID: FAEQG1869462

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