Kforce is seeking an experience Customer Service Representative in Miami, Florida (FL).
Key Responsibilities Include:
Assist in working all incoming Patient Correspondence. Help with attorney requests for itemized bills
Reconciliation of accounts
Handle all incoming calls and resolve any and all patient requests
Work patient correspondence, trouble shoot issues/concerns with patient
System savvy and maneuvering around Excel and Word
Reviewing, resolving and working Caveats received; Handling all return mail received
2 years of Customer Service experience in a healthcare setting in a call center environment a must
Knowledgeable in a healthcare setting arena
Knowledge with CMS-1500, prior Customer Service experience in a healthcare setting
Working knowledge and understanding of medical terminology
Knowledge of Microsoft systems, Word, Excel, PowerPoint
Detail Oriented; Problem solver; Good math, writing, and interpersonal skills required
Must be able to deal with difficult callers in a high call volume setting
Ability to multitask and work under pressure to meet stringent deadlines
Must be able to speak Spanish
Knowledgeable with interrupting and reading sob's, manage care contracts
Knowledgeable with HIPAA
Must be able to handle difficult/challenging callers
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Job ID: FAEQG1869462
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