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Principal User Experience Designer at Carrier

Principal User Experience Designer

Carrier Beverly, MA (Onsite) Full-Time

Date Posted:



United States of America


CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA

Job Title: Principal User Experience Designer, (UXD)

Department: User Experience (UX)

Business: Sensitech, a division of Carrier Corporation


Position Reports To Director, User Experience (UX)

Department/Positions Supervised: N/A


The Opportunity:

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just, because it is the right thing to do, but because it makes Sensitech stronger. If you share our values and our enthusiasm, you will find a home at Sensitech. At Sensitech, we take care of each other, value differences, win, and have fun. You will be joining a people-focused company as a member of a dynamic team shaping the future of our process and automation.

At Sensitech we value a user-centric approach at all stages of our product lifecycle from conception through design, development, and customer experience. We are looking for a dynamic UI/UX Designer to create easy-to-use business-to-business applications and mobile experiences involving big data enterprise systems and IoT hardware interactions.

The Principal UX Designers responsibilities include gathering user requirements, designing intuitive enterprise software, and mobile applications, creating visual styles, and conducting research to inform and validate the user experience.

To be successful in this role, you should have experience with user research, enterprise software design, and prototyping as well as a portfolio of professional design projects that include work with responsive web UI and mobile business applications. You will lead the creation of functional and appealing features that address our client's needs and help us grow our business through a user-centered approach to product design.

The Principal UX Designer works closely with a team including other UX/UI designers, UX researchers, product stakeholders, software engineering, and external teams.

Duties include, but are not limited to:

Project Lead Responsibilities:

  • Lead designs through the full product design lifecycle on multiple projects and initiatives from early ideation, to detailed execution, through launch

  • Facilitate user research, evaluate user feedback, report and document findings for stakeholders, and translate findings into actionable requirements

  • Manage a collection of customer insights and gather data to deepen our understanding of user needs, behaviors, and mental models

  • Collaborate to define innovation activities for future initiatives and product ideas

  • Present design reviews and innovation concepts to cross-functional teams

  • Provide guidance and mentorship to other team members in UI and UX design best practices including Jr. team members, Co-Op Students, and interns.

  • Collaboration is key Must be skilled in leading design discussions to foster a collaborative approach to advising stakeholders, requirements collection, solution review, and ongoing feedback.

  • Develop, document, and promote design guidelines, best practices, and standards across the product portfolio, working with stakeholders and product teams. Manage design pattern systems.

  • Build a deep understanding of business goals to help drive results. Challenge the goals when necessary to align with the users needs.

  • Perform out-of-the-box design thinking, collaborate with others, and make a difference every day!

Direct Responsibilities:

  • Gather, inform, and evaluate requirements in collaboration with cross-functional teams

  • Demonstrate interaction and design ideas using storyboards, journey maps, and prototypes

  • Design graphical user interface elements and build out pages and navigational components

  • Develop UI mockups and prototypes that clearly illustrate how products look and behave

  • Define complex data visualizations that communicate clearly to end users

  • Create original graphic design elements (e.g. images, icons, and other graphics)

  • In collaboration with Product Management, prepare and present design solutions to stakeholders

  • Identify and troubleshoot UX problems (e.g. responsiveness, findability, configuration tools, etc.)

  • Propose opportunities for improvement based on user feedback and research

  • Evaluate UX effectiveness of current mobile applications



  • BS in Interaction Design, Human Factors (HCI), Computer Science, or relevant field

  • 8+ years of proven experience as a UI/UX Designer or similar role

  • Portfolio of design projects highlighting design for mobile applications & enterprise software

  • Up-to-date knowledge of design and wireframe tools (e.g. Axure, Figma, Adobe)

  • Experience with IoT hardware device usability is a plus

  • Engaged team player; strong communication and listening skills to collaborate with various stakeholders including executives, sales and support teams, and end users.

  • Ability to work well with ambiguity or when requirements are changing

  • Proven experience showing a clear understanding of the intersection between user needs, technology requirements, and business goals

  • Artistic eye for design and ability to think creatively while maintaining accuracy and attention to detail

  • Strong problem-solving and innovation ability

  • Excellent organizational, time, and project management skills

  • An understanding of the latest design and technology trends and their role in a commercial environment

  • Experience working in an Agile/Scrum development process


  • Ability and willingness for periodic travel are expected to support user research


  • Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements

  • Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards

  • Attend a scheduled EH&S training program

  • Actively support the organizations efforts to meet or exceed EH&S goals and plans

  • Recommend improved EH&S practices

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.


Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.

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