Advanced Resources has immediate openings for Call Center, Customer Service Representatives for our client located in the Arlington Heights area. We are seeking candidates with strong computer skills that can provide excellent customer service while problem solving!
Customer Service Representative Responsibilities:
Handle incoming calls with professionalism and urgency.
Obtain vital information from customers while assessing situations.
Communicate with outside vendors and internal departments to assist customers.
Make sure customers are satisfied by providing thorough follow up.
Input information accurately into the database in a timely manner.
Document all calls in the client database.
Attend ongoing training and become certified in new skills.
Customer Service Representative Requirements:
High school diploma.
Excellent written and verbal English communication skills.
Computer proficiency and accurate data entry skills required.
Computer savvy; comfortable working with multiple screens.
Must have strong multitasking skills.
Previous experience in customer service, whether it is in a call center or face to face setting.
Ability to work with internal and external customers, as well as external vendors and maintain professional relationships.
Sense of urgency in solving problems.
Must be dedicated and punctual by showing up to work every day and on time.
Ability to work any shift Monday - Friday between 10am to 7pm or 11am to 8pm.
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Advanced Resources has been connecting the right people with the right jobs since 1987 - helping thousands of professionals further their careers while assisting thousands of companies in their search for top talent. There are many staffing firms from which you can choose, but Advanced Resources stands above the rest through a commitment to excellence and a passion for delivering results.