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Behavioral Health Sr. Account Manager - Eden Prairie, MN at UnitedHealth Group

Behavioral Health Sr. Account Manager - Eden Prairie, MN

UnitedHealth Group Eden Prairie, MN Full-Time

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

As Behavioral Health Sr. Account Manager, you will play a vital role in the success of Optum’s behavioral business. Your sophistication in relationship management, ability to understand client needs & opportunities, and your exceptional capacity to design and execute innovative solutions will be critical to our growth platform.

This relationship leader will support Optum Care, Optum’s Primary Care division, with behavioral health benefit management, including designing a strategic partnership, building an analytic, insight & reporting structure, working cross-functionally to ensure seamless operational execution, and continuously working to identify opportunities to exceed client expectations.

Primary Responsibilities:

  • Predict emerging customer needs and develop innovative solutions to meet them
  • Exceed client expectations while driving value for the behavioral business
  • Lead projects to achieve key business objectives, leveraging your relationship management skills to influence & build buy-in across OBHS and with our matrixed partners
  • Design and lead JOCs with clients and behavioral team
  • Translate complex concepts in ways that can be understood by a variety of audiences
  • Influence senior leaders to adopt new ideas, products, and/or approaches

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree
  • 3+ years of account management; demonstrated relationship management expertise
  • 3+ years of experience in managed care
  • Experience interpreting data, helping others to understand and derive meaning from data, and using data to design solutions that drive meaningful outcomes
  • Understanding of managed care principles, modeling and financing
  • Proficient with MS Office applications
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Master’s Degree (clinical, business, healthcare, or related discipline)
  • Experience with Medicare population and understanding of CMS regulation
  • Experience with mental/behavioral health
  • Excellent verbal and written communication; skill in sharing complex information clearly and concisely, and confidence & poise when presenting to C-suite leaders
  • Creativity & innovation; ability to design solutions that exceed client expectations
  • Predisposed to see problems as challenges to be overcome rather than immovable barriers; willingness to leverage relationship management, ingenuity & persistence to get things done on behalf of our clients and our business
  • Detail oriented; willing to dig into specifics to validate accuracy & quality of deliverables
  • Quick learner; ability to learn and retain complex information related to Medicare, behavioral health, managed care, operations, UHG organization and structure, etc.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Recommended Skills

  • Account Management
  • Analytical
  • Behavioral Medicine
  • Benefits Realisation Management
  • Business Planning
  • Business Relationship Management
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