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Office Manager

Kool Smiles Washington Full-Time
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Ready to change lives (including your own)? We are dedicated to creating a world of happy, healthy smiles. We believe every person deserves access to quality, affordable dental care -- and this mission drives everything we do. We are looking for an Office Manager ready to create memorable patient experiences. We are not your typical dentist office, so if you are ready to have fun and make a difference, keep reading!

Below are the basics of this role:

The Office Manager is responsible for the day-to-day functions of the dental office, as well as the management of all non-licensed staff members.
* Ensure the office delivers quality and compassionate dental care to every patient
* Maintains adequate staffing levels by interviewing selecting applicants to meet patient schedule
* Responsible for team member satisfaction and retention through practices that promote communications, rewards/recognition, teamwork, and administration of effective employee relations practices
* Ensures training and development of staff by identifying training needs and establishing initiatives to meet company/individual objectives
* Achieves office performance targets such as patient forecasts and satisfaction results
* Responsible for the operational readiness, appearance and presentation of the office
* Drive local marketing efforts through participating in local community affairs and events to include school screenings, board member meetings and any opportunity to promote a positive image of us
* Responsible for holding staff to the highest integrity by adhering to all government regulations and company standards

Ready to do more than the basics and be super awesome?

* Have fun and make sure our patients are having fun too
* Provide memorable patient experiences by showing compassion for our patients and parents
* Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
* Look around and do more than you are asked to do by assisting with other office duties as needed
* Lead morning huddles, let your team know how much you appreciate them, highlight great examples of customer focus, collaboration etc
* Integrity, always do the right thing!
* Love working with kids (they make up 70% or more of our patient base)

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

And yes, there are requirements for this role:

* Bachelor's degree with a minimum of 3 years management experience of 15 or more employees, or equivalent combination of education and experience
* Management experience in healthcare, retail, restaurant or hospitality industry
* Experience with Commercial Insurance or Medicaid billing
* Experience training staff
* Experience with employee relations and performance management practices

Take care of our patients and we will take care of you:

We offer a very competitive salary, bonus, and benefits package as well as growth opportunities to our full --time employees. Other benefits include: medical, dental, vision and optional life insurance. We also offer short and long term disability, 401K with match, flexible spending accounts, paid time off, company holidays and much much more!

Skills required

Time Management
Administration
Use Telephone
Provide Logistical Support
Problem Solving
Provide Service
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Job ID: 9357

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Kool Smiles, founded in 2002, is built on the belief that all families have the right to receive quality dental care. Our goal at Kool Smiles is to provide first-rate dental services to communities that are often overlooked or are otherwise underserved. We welcome the entire family, from children as young as 1 year old, and also treat adults in most of our offices.

The Surgeon General has reported that dental care is the number-one unmet healthcare need for children in the United States. Kool Smiles was founded in response to that unmet need, to provide access to quality dental care in communities throughout the country. Here are the facts on why good dental care is vital to lifelong health:
 

  • Tooth decay is the most common childhood disease, and is five times more common than asthma.
  • Tooth decay affects more than 50% of kids in first grade—and 80% of 17-year-olds.
  • Almost 2.5 million days of work and 51 million school hours are lost each year due to dental-related illnesses.
  • Dental disease can cause serious health problems and can affect a person's well-being and self-esteem.
  • Children with dental health problems can have difficulty eating, sleeping, and paying attention in school.

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