Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Apply Now
Customer Service Representative at Vaco Staffing

Customer Service Representative

Vaco Staffing Indianapolis, IN Full Time
$17.00 - $19.00/Hour
Apply Now

Our client is seeking an experienced inbound call center customer service representative to add to the Annuity Administration department. Reporting to the Supervisor Annuity Administration, the successful candidate will join a highly collaborative team responsible for resolving incoming inquiries from annuity contract owners, beneficiaries, independent agents, and marketing organizations in addition to distributing service forms, preparing annuitization illustrations, documenting fund allocations for fixed indexed contracts, and reporting death claims.

In addition to professional telephone skills and excellent customer service skills, the ideal candidate will demonstrate the ability to work independently as well as in a team environment, be reliable with an excellent attendance record, and be resourceful and effective in dealing with diverse situations.

In this fast-paced environment, you will have an opportunity to apply your excellent telephone skills as well as further develop your customer service skills and play a role in the company's growing operations. The position is located in Indianapolis (far northside).

Preferred Qualifications

  • One to three years' experience in life insurance and/or annuities
  • Three to five years' high-volume call center experience preferred
  • Strong communication skills, including verbal and listening skills
  • Exceptional interpersonal and customer service skills with the ability to diffuse difficult service situations
  • Organized, detail oriented, and able to multi-task
  • Quick thinking to resolve inquiries and meet customers' needs
  • Excellent aptitude for math and understanding of income tax applications
  • Must be resourceful and effective in dealing with diverse situations
  • Proficient computer skills including keyboarding and various software packages such as MS Word and Excel and customer relationship management (CRM) applications
  • Professional designations such as LOMA's Associate Life Management Institute (ALMI), Associate Customer Service (ACS), Associate Annuity Products and Administration (AAPA) or Fellow Secure Retirement Institute (FSRI) preferred but not required

In addition, the ideal candidate will be or will have:

  • Dependable
  • Responsible
  • Professional communication and demeanor
  • Accurate
  • Detail oriented
  • Ability to multi-task
  • Ability to recognize "big picture", company goals, and value of call center to company service expectations

Basic Qualifications

  • High School diploma or GED
  • One to three years customer service experience

Recommended Skills

  • Communication
  • Life Insurance
  • Annuities
  • Active Listening
  • Attention To Detail
  • Computer Literacy
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job:

Job ID: CUSTO97833

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.