Insight Global is seeking driven, customer service-oriented, recent college graduates to join a growing team in Reno, NV. In the Customer Success Associate role, you will providing product, technical and educational support to the company's potential and existing customers.
Candidates effective communication, problem solving skills, and attention to detail. This role is responsible for assisting customers by troubleshooting problems and providing solutions with knowledge and empathy.
- Associate degree (minimum), BA/BS from an accredited university preferred
- 1+ years in a customer facing role
- Tech savvy ability to learn and navigate multiple systems simultaneously
- Proven background in being a dependable and reliable team player
- Flexibility and adaptability to ongoing refinements in process and structure
- Confident, friendly, and compassionate communication skills
- Ability to become a licensed e-notary including passing the company and state required background check
- A positive and problem-solving approach to customer service
- Ability to instill trust and rapport with customers
- Process driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms
- Background in financial services or related
Complex Problem Solving
Attention To Detail