JOB SUMMARY: Delivers exceptional customer service through personal contact with customers Interacts with and assists customers Answers the telephone and rings on register Processes balloon orders Handles Personalization Studio orders Assists in receiving and stocking procedures Unloads merchandise from trucks Checks in shipments Stages merchandise for the sales floor Packs out merchandise Top and down stocks merchandise Assists in merchandising procedures Responsible for maintaining assigned sections in store as determined by the General Manager Sets and maintains merchandise presentation planner (MPP) Sets and maintains plan-o-grams Flexes and fills seasonal aisles Ensures proper labeling and signing Sets and maintains ad in-stock Executes corporate directed price changes and clearance markdowns Assists in ensuring data integrity Assists with seasonal packaway Performs other duties as needed
KNOWLEDGE SKILLS & ABILITIES: Excellent verbal and written communication skills Good planning and organizational skills Ability to multi-task Creative thinking Ability to maintain composure under pressure Ability to lead, delegate and motivate staff Physical Requirements Lift, push, pull 25 lbs Frequent kneeling, bending and stooping Climb ladders
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