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Id650l6fnsvccfbcgfz

Customer Service Representative

Ultimate Troy Seasonal/Temp
$12.00 - $14.00 / hour
Apply Now
We are hiring for a great organization that is growing by leaps and bounds! A positive can-do attitude partnered with the ability to multitask in a fast-paced environment is the winning combination to be successful in these roles. All positions are temp-to-hire with the possibility of early conversion if there is great performance.

Functions:
  • Monitor assigned queues
  • A knowledge of other working queues is also required.
  • Answer incoming calls as a backup function
  • Identify accounts that are likely to become escalated to manager level
  • Handle escalated orders that require Account Manager attention
  • Conduct review on accounts on a regular basis to evaluate clients needs
  • Communicate and build lasting relationships with clients
  • Reply to all emails, voicemails and messages in a timely matter based on set goals
  • Perform due date extensions if qualifying reasons are met
  • Develop and maintain a well-coordinated relationship will all company team members
  • Ensure that clients know how to use services provided by company
  • Identify, research, and resolve customer issues using effective problem-solving skills
  • Provide clients with information regarding signing up for an account, placing web orders and using website for tracking
  • Perform other duties as assigned by management


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are hiring for a great organization that is growing by leaps and bounds! A positive can-do attitude partnered with the ability to multitask in a fast-paced environment is the winning combination to be successful in these roles. All positions are temp-to-hire with the possibility of early conversion if there is great performance. Functions: •Monitor assigned queues •A knowledge of other working queues is also required. •Answer incoming calls as a backup function •Identify accounts that are likely to become escalated to manager level •Handle escalated orders that require Account Manager attention •Conduct review on accounts on a regular basis to evaluate clients needs •Communicate and build lasting relationships with clients •Reply to all emails, voicemails and messages in a timely matter based on set goals •Perform due date extensions if qualifying reasons are met •Develop and maintain a well-coordinated relationship will all company team members •Ensure that clients know how to use services provided by company •Identify, research, and resolve customer issues using effective problem-solving skills •Provide clients with information regarding signing up for an account, placing web orders and using website for tracking •Perform other duties as assigned by management

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$13
Below Avg. Average Above Avg.

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Customer Service Representative
$12.00 - $14.00 / hour
Estimated Salary: $64K
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Job ID: JO-1907-64015

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