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EXECUTIVE HOST job in Philadelphia at Rush Street Gaming

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EXECUTIVE HOST at Rush Street Gaming

EXECUTIVE HOST

Rush Street Gaming Philadelphia, PA (On Site) Full-Time
Job Description

Summary: Establishes and maintains relationships with casino club players' providing personal services in regards to promotions, reservations, special events and other customer care needs.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

  • Smile, display energy and open body language
  • Proactively greet team members and guests, initiating interaction to provide service
  • Always use a positive parting remark to end the conversation
Essential Job Functions:
  • Ability to extend complementary services in accordance with the approved comp matrix.
  • Enrolls players in club program.
  • Establishes personal relationships with players providing assistance as needed.
  • Telemarkets identified segments of the player database to increase trip frequency.
  • Develops new customer business.
  • Assists with the administration of promotions and special events as requested.
  • Assists with making arrangements for club members in regard to reservations, arrival times, off-site and other accommodations if required.
  • Handles difficult guests and situations in a calm, timely and professional manner.
  • Complies with all casino rules and regulations.
  • Performs all other duties as assigned.
Job Description Continued

Qualifications:
  • Must be 18 years or older.
  • High school diploma or general education degree (GED).
  • Two or more years related casino marketing host experience required.
  • Knowledge of database and player rating software required.
  • Excellent communication skills, both written and oral.
  • Available to work flexible shifts, weekends and holidays.
  • Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
  • Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
  • Frequently required to stoop, and kneel.
  • Able to interact with others while maintaining a positive and courteous demeanor.
  • Ability to work in a noisy and smoky environment.
  • Must occasionally lift and/or move to 10 pounds

Recommended Skills

  • Administration
  • Communication
  • Customer Service
  • Databases
  • Self Motivation
  • Body Language
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