Manager of Service Operations

We are Generac, a leading energy technology company committed to powering a smarter world.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

Our Service Operations team is seeking a Manager of Service Operations who will lead a team of specialists responsible for developing and implementing cross-functional processes that ensure efficient operations as we support a growing fleet of Solar + Storage equipment.

This role is based in our S. Portland ME office

Responsibilities:

• Financial analysis of warranty fleet costs,

  
  


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  Creating and tracking of purchase orders, managing service inventory, effective KPI development, fleet process development and implementation,

  
  


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  Service Dealer management, proactive campaign resolutions including onsite and remote action, and responding to internal or external information requests.

  
  

MINIMUM QUALIFICATIONS :

• Bachelor's degree in Business/Data or 5+ years experiencein B2Boperations

  
  


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  Expert level Skill with Excel

  
  


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  Experience with financial analytics

  
  


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  Experience with ERP Software (SAP)

  
  


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  Experience with Customer Relationship Management systems

  
  

PREFERRED QUALIFICATIONS :

• Experience with shipping and logistics

  
  


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  Familiarity with solar photovoltaics and residential energy storage systems

  
  


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  Familiarity with IT related functionsSalesforce,Trailbazer,MS Office Certification(s) and Data Analytics experience

  
  


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  Project Management experience

  
  


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  Financial analyst experience

  
  

#LI-HR1

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect.

Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.