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- Tampa, FL
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Dynamics 365 Enterprise Expert
Masonite International Corporation • Tampa, FL
Posted 2 days ago
Our vision is to be the best provider of building products in the eyes of our customers, employees, shareholders, suppliers and communities.
At Masonite, we understand that people are key. We are a composite of diverse people who come together by showing support and respect to one another.
We hire people that demonstrate integrity under pressure. Integrity is at the foundation of everything we do. It is in each door we make, in our commitment delivery and in our honest and sincere communication.
Our employees are flexible, versatile and resilient. Our ability to weather any storm, to bend without breaking, is what allows us to hear the knock and open the door with confidence, no matter what's on the other side.
At Masonite, we hold the door open for each other and for new ideas. We want everyone to freely contribute ideas and add value, so we are positive and encouraging. This collaborative environment is what makes Masonite a transparent, fair company- one that doesn't hide behind closed doors.
We continuously strive to improve both our products and our customers' experiences. This drive leads us to revolutionize the door industry and help people walk through walls.Responsibilities
Working closely with the IT Director, you will be involved in all user groups and be the Systems Analyst who has implemented and integrated Customer Service, Field Service, Sales, and Marketing Automation modules, in a highly complex environment of over 500 users.
This position will bring you instantaneous technical growth, experience with elaborate projects involving many different units and businesses within Masonite International, as well as a lot of visibility and opportunities to make an impact in a worldwide company.
We are looking for an individual with strong communication and problem-solving skills to join us and partner with our different teams of professionals in their journey with D365.
This role is essential to being on the threshold of what’s next, and leading with digital, two of Masonite’s core values.
In this role you will…
Step-in and facilitate the marketing and sales process, talk about the value proposition, explore the requirements and bring the teams along in the CRM world;
Prioritize the demands coming from different departments and businesses and specify what needs to be achieve with the integrations;
Gather requirements from business units;
Conform to best practices for the application;
Drive the implementation of Customer Service features, including the Customer Service portal and others to come;
Create and present trainings, teach departments to use the tool, and act as a coach with different internal teams of users spread across North America and Europe;
Handle the configurations, the system administration and make sure the proper security is in place within the application;
Support all 4 different business units using CRM for Sales and additional units to come;
Insure focus on best practices, quality data modeling and planning;
Serve as the subject matter expert and leader with respect to Dynamics 365 Customer Engagement, Marketing Automation, Customer Service and Field Service solutions for configuration, customization and usage, maximizing end user adoption;
Attend annual conferences to continue to develop best practices and learn about newest technologies.
Bachelor’s degree preferred, or equivalent years of relevant experience;
3 to 5 years of experience implementing similar scale projects (500 + across Americas and Europe) with D365 or similar CRM;
Experience with database modeling and project management;
Knowledge and experience in the Microsoft Office / Office 365 suite, Microsoft Project, Visio, SharePoint, OneDrive, Stream, Teams and other process mapping and design tools;
Strong communication and problem solving skills.