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Print Production Specialist job in Cudahy at RR Donnelley & Sons

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Print Production Specialist at RR Donnelley & Sons

Print Production Specialist

RR Donnelley & Sons Cudahy, WI Full-Time
Print Production Specialist

Customer Service

Cudahy, WI

* ID: 58515
* Full-Time/Regular

RR Donnelley focuses on helping our customers connect to their customers through an array of various communications and marketing channels. We bring concepts to life with our expertise, execution and scale - all designed to enhance quality and elevate engagement across the full customer journey and for 155 years, RRD has been perfecting it!"

Responsibilities

* Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule
* Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples
* Coordinate production of components with other internal plants and/or external vendors as required
* Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root case. May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company. Communicate with customers regarding the resolution of issues.
* May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job
* Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
* Tally the final production runs and work performed to assemble paperwork for billing purpose.
* May mentor junior level Print Production staff or work on special projects
* Possible responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product
* May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job
* May have responsibility for the composition and/or copy prep of the customers' products

Performs other related duties and participates in special projects as assigned

RRD is an EEO/AA including Vets and Disabled Employer

Recommended Skills

  • Assembly And Installation
  • Billing
  • Presales
  • Sales
  • Artwork
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Job ID: 2306809249

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