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Member Services Representative

ITAC Solutions, LLC Mountain Brook Contractor
$17.00/ hour
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ITAC Solutions is assisting in the search for multiple Member Services Representatives to join a fantastic team in Birmingham, AL!

What you’ll be doing (duties of this position):

  • Answering high volume of inbound phone calls
  • Resolving any customer questions or issues quickly and accurately and corresponding with doctors and brokers
  • Handle complaints from start to finish with professionalism
  • Provide information regarding company programs and services
  • Assist customers with how-to’s
  • Perform computer file maintenance necessary for opening and closing of accounts, as well as changes in member account information

What you’ll need to be considered (requirements):

  • Pharmaceutical knowledge required
  • Strong communication skills and excellent phone etiquette
  • Good decision-making ability and problem-solving skills
  • Strong organizational skills and attention to detail

URL blocked - click to apply

  • Call center experience preferred 

Recommended skills

Professional Attitude
Telephone Skills
Search (Computer Science)
Attention To Detail
Decision Making


Salary Details

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

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Member Services Representative
$17.00/ hour
Estimated Salary: $70K
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Job ID: BHJOB8234_24184


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