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Store Support Team

The North West Company - U.S. Juneau Full-Time
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Salary Grade: A0R006

Were hiring a duo to join our team! Thats right, we have two positions available that are a great fit for you and your spouse or even just for you and your good friend. Come join Alaska Commercial Company (ACC) as either the Store Team Leader or Store Team Member in Barrow, Alaska.

Joining ACC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

As the Supervisor Grocery, you assist the Store Manager with Front End Management, Office Management, and Inventory Management. In the absence of the Store Manager, you perform all management duties.

As the Supervisor Front End, you serve and satisfy customer needs, utilize overall product and store knowledge to include merchandise preparation, stock and present, sell merchandise, and cashier.

Your Role as Supervisor Grocery:

Review and achieve budgeted sales, gross profit, and expense lines within each department and total score;
Assist the Store Manager in maintaining strict inventory control;
Record and submit all Inter Store Transfers, including supplies taken from stock to damaged product;
Receive, record in log using packing slip, and price all products in accordance to company procedures. Reconcile the receiving log with inventory register monthly within 5 days of receipt in store;
Ensure maintenance standards are met for the store and equipment to maximize operating efficiencies and preserve the security of all corporate assets;
Select, train, supervise, evaluate, and develop employees to ensure their attainment of a high level of productivity.Conduct performance evaluations for all employees.

Desired Skills Experience:

Strong leadership and customer service skills with a record of bottom line and sales results in previous roles;
Management experience in grocery retail, and the ability to effectively communicate and interpret a variety of instructions;
Knowledge of grocery and general merchandise operating principles preferred; and
Ability to multi-task and prioritize under pressure.

Your Role as Supervisor Front End:

Deliver excellent customer service and maximize customer satisfaction with market knowledge, including product sampling and cashiering;
Stock and rotate product in accordance to company standards, re-work sales floor presentations to maximize product appeal, and change prices and place orders as required;
Provide customers and employees a shopping and working environment that is clean, neat, and organized;
Present product with knowledge and positivity;
Ensure proper trimming techniques are used in perishable departments when product is prepared for sales floor or back stock. Use equipment properly and adhere to safety and security policies and procedures; and
Maintain communication with supervisor as well as throughout the store.

Desired Skills Experience:

High School diploma, GED, or equivalent education and retail experience preferred;
Ability to comprehend and apply communications, and the ability to perform basic math; and
Strong customer service skills and able to work well under pressure.

Compensation: DOE $14 - $18 per hour
Relocation: Yes, Company paid housing utilities
**Please note this position requires relocation to Alaska**

Alaska Commercial Company (ACC) is a growing company with a long history of serving rural Alaskans. For more than 140 years, we have been providing groceries and general merchandise to the people of Alaska. As was true more than 140 years ago, our stores continue to be a vital center of local community life. In 1992, the company was purchased by The North West Company (NWC) from then owner The Commercial Enterprise Development Corporation of Alaska. This acquisition by NWC made the combined companies the largest North American rural retailers and one of the largest employers in the State
of Alaska. Learn more about ACC: acvaluecenter.com.

Positions will be advertised externally; however internal candidates will receive first consideration based on qualifications. Employees are encouraged to bring forward applications of external candidates that meet the qualifications of this position.

NOTE: If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

Recommended skills

Inventory Management
Customer Service
Inventory Control
Customer Satisfaction
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The North West Company is a leading retailer to underserved rural communities and urban neighbourhood markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs.

North West’s core strengths include: our ability to adapt our product mix to each market we serve; our logistics expertise in moving product to, and operating stores within, remote or difficult-to-reach locations; our knowledge in serving indigenous and lower-income customers; and our ability to apply these strengths to serve customers within complementary niche businesses.

North West has a rich enterprising legacy as one of the longest continuing retail enterprises in the world. The company traces its roots back to 1668 with many of our store locations in Northern Canada and Alaska having been in operation for over 200 years. Today these northern stores serve communities with populations from 500 to 8,000. A typical store is 7,500 square feet in size and offers food, family apparel, housewares, appliances, outdoor products and services such as post offices, income tax return preparation, quick-service prepared food, commercial business sales, money transfers and cheque cashing.

Growth at North West has come from market share expansion within existing locations and from applying our expertise and infrastructure to new markets and complementary businesses. The latter includes wholesaling to independent stores, opening Giant Tiger junior discount stores in rural communities and urban neighbourhoods in Western Canada, and our late 2007 acquisition of Cost-U-Less, Inc. (CUL), a chain of mid-sized warehouse format stores serving the South Pacific islands and the Caribbean.

A key strength and ongoing strategy of North West is to adapt to unique local lifestyles, cultures and selling opportunities better than our competition. Store development flexibility, store management selection and learning programs, store-level merchandise ordering, community relations and profit-sharing incentive plans are all ingredients of the model we have built to support this leading market position. We believe that continued, efficient enhancement of our execution skills in general and our localization skills specifically, are essential components in effectively meeting the customer needs within each market we serve.

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