Abt Associates seeks a qualified Senior Director of Technology Experience to lead the global systems, network, collaboration services and IT Service Center (help desk) team within the Information Technology Department. The candidate should be a proven leader with experience managing global IT infrastructure and developing an intuitive, effective technology experience for a distributed workforce that includes large corporate offices, call centers, site offices in developing countries and remote workers. We seek a strategic and hands-on leader who is able to partner with other IT and business leaders to ensure that the underlying platforms are in place to enable the applications and services necessary to support Abt's mission.
**Key Roles and Responsibilities**
+ Develop, refine and execute a 3-year global Technology Experience roadmap aligned and integrated with the overall business strategy, goals and objectives. Advise senior management on IT infrastructure considerations in support of the business strategy.
+ Implement the global strategy considering the unique requirements of Abt's diverse footprint across developed and developing countries (such as US, Britain, AU, DRC, Nepal, Colombia).
+ Partner with the IT leadership team (Enterprise Platforms, Cybersecurity and PMO) to ensure Abt's infrastructure is secure, efficient, scalable and supports the needs of the business.
+ Provide technical leadership and oversight of Abt IT's infrastructure (on-prem, colocation data center, AWS, Azure) and ensure smooth operation of collaboration platforms and hardware such as Microsoft Teams and the Cisco Webex meeting platform.
+ Build a high performing, change-embracing, service-oriented global team that spans all subsidiaries (US, Britain, AU). Provide clear direction to the IT team communicating strategic objectives and supporting the execution of the roadmap. Hold team members accountable for commitments and action plans.
+ Optimize the mix of in-house versus contracted services and maintain relationships with key service partners.
+ Develop a global "follow-the-sun" support model that provides effective and timely support to all of Abt's employees globally. Strengthen Abt's model for site office user support.
+ Identify and implement cloud solutions to optimize the use of IT resources on a global scale and reduce reliance on on-prem and custom-built systems.
+ Provide visibility to system performance and team effectiveness by establishing regular service metrics.
+ Manage the operational and capital hardware budgets, liaising with other departments such as Finance, Accounting, Procurement and Compliance where appropriate.
+ Assess IT-related business risks and ensure appropriate disaster recovery/businesses continuity systems and plans are in place.
+ Demonstrated experience managing and providing leadership for IT in a multi-national corporate environment.
+ Experience being responsible for an inter-disciplinary team of 10+ people.
+ Experience designing, building and maintaining hybrid on-prem/cloud environments.
+ Hands-on knowledge of on-prem technologies including Microsoft AD, Windows, Server and networking.
+ Deep knowledge of cloud computing (AWS, Azure, Microsoft Office 365/Azure environment)
+ Track record of building a strong team focused on professional development.
+ Knowledge of latest technology trends.
+ BSc/BA in Computer Science, IT or relevant field or equivalent years of experience
Bachelor's Degree + Fifteen years of relevant experience, or Master's Degree + Twelve years of relevant experience, or PhD + Ten years of relevant experience
Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply.
_Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment._
Abt Associates is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Associates is regularly ranked as one of the top global research firms and one of the international development innovators. The company has multiple offices in the U.S. and program offices in more than 40 countries.
At Abt Associates, we are committed to creating a lasting culture of equity, diversity and inclusion and recognize that in order to achieve full participation, our practices must be free of prejudice, discrimination, and bias that result in inequitable outcomes. We are actively working to advance equity for everyone, and while we still have much work to do, we know that racial and cultural diversity are an asset to our business and the communities where we live and serve. Our ongoing commitment is focused on creating business practices that advance racial and social equity, investments in community impact programs for the benefit of Black, Indigenous, and people of color (BIPOC), and expand upon project work related to racial equity and social justice.
- Call Centers
- Cisco Web Ex
- Cloud Computing