Kforce has a client in search of a Customer Service Representative III in Gresham, OR.
Responsible for providing high quality telephone customer service to customers
Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, reversing fee and finance charges as appropriate and per guidelines, account maintenance, researching customer problems that couldn't be resolved during initial contact
Will receive 3 weeks of training
Calls will be monitored, and you will be coached based on those monitors
It is a professional environment
There are strict attendance policies
Excellent customer service and communication skills
Ability to quickly gain knowledge of all assigned products
Ability to solve problems rapidly
Good keyboard, phone, and PC skills using word processing and spreadsheet software
Effective sales and referral skills
Call Center experience preferred
Professional telephone demeanor
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Job ID: FATVF1891555
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