Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default4

Customer Service Representative

MSC Industrial Supply Co., Inc. Atlanta Full-Time
Apply on company site


BRIEF POSITION SUMMARY:

To assist customer service staff with answering routine and some non-routine customer inquiries by telephone.



DUTIES and RESPONSIBILITIES:

  • Responds to customer inquiries by telephone or email to provide non-technical problem
  • resolution
  • Provides customer service, in accordance with MSC standards, to ensure customer satisfaction, account retention, and revenue generation
  • Refer to other service or technical departments for follow up as needed ensure the most effective and lasting problem resolution
  • Escalates complex inquiries to lead/manger as needed
  • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose
  • Participation in special projects and performs additional duties as required


EDUCATION and EXPERIENCE:

  • High School Graduate or equivalent
  • 0-2 years inbound/outbound telephone sales or outside sales or customer service experience required.  Industry experience preferred 
  • Experience with industrial distribution and supply, manufacturing, or metal-working tools and machinery are desirable


SKILLS:

  • Must be able to multi-task, and work independently
  • Must have good organization skills. Able to rationalize, analyze data and solve problems
  • Must be highly skilled in MS Excel, MS Word, and MS Outlook computer programs
  • Must be able to use a phone, internet, and email
  • Requires data entry, good typing skills, detailed documentation and record keeping
  • Excellent verbal and communication skills are essential
  • Must exude a pleasant attitude to maintain a good rapport with customers, fellow associates, and suppliers

Why MSC  
People. Collaboration. Insight. That’s how you build something that works.

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. 

As one of America’s Best Large Employers (named in 2017 by Forbes magazine), we care about our associates and have programs in place to help our 6,000+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.                                

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$45K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Job ID: 3111

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Since 1941 MSC, a Fortune 1000 company, has been supplying our customers with the solutions and services they need to build great things. In the process, we've built a great company that more than 6,500 associates are proud to be a part of. We've worked hard to become a leading North American distributor of metalworking, and maintenance, repair and operations products and solutions. We remain committed to being the best and hiring the best. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Recent recognition includes:

  • Best Places to Work in IT as named by Computerworld
  • Our Columbus, Ohio Customer Fulfillment Center was named one of the Top Workplaces by Columbus CEO magazine.
Explore our career site to learn more.

View the full profile