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IRS Call Center - SCA job in Pharr at Kforce Finance and Accounting

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IRS Call Center - SCA at Kforce Finance and Accounting

IRS Call Center - SCA

Kforce Finance and Accounting Pharr, TX Contractor
$11.00 - $13.00/Hour
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RESPONSIBILITIES:

Kforce has a client that is seeking an IRS Call Center Agent - SCA in Pharr, TX. Responsibilities:
  • Call Center Agent will be responding to numerous phone inquiries
  • Using standard technology: telephones, e-mail, and web browsers IN-Contact & AWS
  • Assisting callers in finishing online applications
  • Completing daily electronic call logs
  • Aa a Call Center Agent, you will be adhering to privacy rules
  • Connecting callers with leadership as needed for escalations
  • Responding to telephone inquiries within set time parameters
  • Call Center Agents complete all assigned training as necessary

REQUIREMENTS:

  • High School diploma or GED/equivalent required
  • Minimum six (6) months of customer service experience required
  • Ability to work within established turnaround times
  • Must have excellent interpersonal skills and the ability to organize simultaneous tasks
  • Ability to work as a member of a team
  • Strong preference for Spanish Speaking call center agents
  • Ability to work a flexible schedule nights and weekend
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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