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Customer Care Representive

Hiregy St. Petersburg Full-Time
$15.50/ hour
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We are currently seeking Customer Support teammates in St. Petersburg, Florida for an amazing temp to permanent position.

Pay: $15.50-16.50hr (depends on experience)

Training Hours:  M-F 8:00am – 5:00pm

Available Schedules upon completion of training:  

  • M-F 8:00am-5:00pm
  • M-F 9:00am-6:00pm
  • M-F 10:00am-7:00pm includes 3% shift differential
  • M-F 11:00am-8:00pm includes 5% shift differential

Job Duties:  

  • Provide courteous, professional, and friendly service over the phone to external customers; and in-person to teammates. 
  • Assisting policyholders and their lien-holders over the phone. 
  • Take and process flood insurance policy payments correctly. 
  • Process assigned transactions correctly. 
  • Generating and emailing / faxing declarations pages. 
  • Processing non-premium endorsements. 
  • Taking and processing payments. 
  • Providing policyholders with a “warm transfer” to their agent as needed. 
  • Provide excellent customer service toward the highest possible level of customer satisfaction. 
  • Handle a fast-paced, high-volume working environment. 
  • Work effectively within a team environment. 
  • All other duties as requested and/or assigned. 

Requirements:

  • 2+ Years Call Center Experience required
  • Insurance Experience preferred
  • HS Diploma required; AA Degree preferred
  • Proficiency with Microsoft Applications: Outlook, Word, and Excel
  • Ability to navigate web browsers as required
  • Bilingual – Spanish/English preferred
 

Skills required

Customer Service
Problem Solving
Listening
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

Based on Job Title, Location and Skills
$15
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Care Representive
$15.50/ hour
Estimated Salary: $64K
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Job ID: BHJOB3221_12549

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Employers: Connect with Exceptional Talent

In today's marketplace, it's easy to believe that all professional staffing agencies and recruiting services firms are alike. They're not. We're eager to show you why it pays to work with Hiregy.

Our clients look forward to working with our exceptional Tampa- and Orlando-based recruiting staff, knowing that our customer service standards can't be beat. They rely on our ability to provide exceptional recruitment services and pinpoint the right staffing solutions and candidates for their companies – quickly and affordably. Why? Integrity. It's one of the driving forces behind our core values and one of many reasons our client relationships last for years.

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