Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
M9j33l6g3xz8pkb39fv

Associate Payroll Specialist

Heartland Payment Systems Rochester Full-Time
Apply on company site

Summary:

Want to join one of the nations best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you:

We're looking for team members who are excited by our mantra - entrepreneurs respectfully serving entrepreneurs, and who want to work in a culture built on care, focus and quality.

We need customer-focused, can-do, team-oriented folks who are ok having fun.

Job Details:

What will you be doing?

  • Maintains an assigned base of payroll clients with various pay weekly, bi-weekly, semi-monthly, and monthly pay frequencies

  • Provides client customer support by being in the phone queue

  • Manage team member’s client base when necessary

  • Provides exceptional customer service support and resolves client issues and concerns timely

  • Effectively manage critical relationships between all channels to improve client retention

  • Competent in describing the various reports and products available via software to clients

  • Collaborate with other divisions/departments as first point of contact to filter and convey relevant information to client regarding compliance or miscellaneous initiatives

  • Establishes and maintains a positive working relationship with clients focused on partnership and common objectives

  • Proficient at client situation de-escalation and appropriately identify possible Payroll Supervisor engagement

  • Begin learning how to troubleshoot and problem solve situations that arise

  • Ability to learn and maintain a working knowledge of the Payroll Software

  • Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments and employee deductions

  • Accurately keys all payroll related data necessary to process client payrolls timely by deadline

  • Facilitate, collaborate and coordinate with all departments for seamless and worry free processing to maintain positive client experiences

  • Basic understanding of ancillary product setup

  • Work effectively as part of a team for the greater good of the business, with a strong sense of urgency, punctuality and reliability to meet internal and external targeted goals daily

  • Attend training department classes for new hire training (30, 60, 90-day plan) and ongoing payroll training throughout the year.

  • Initial exposure to usage of WIKI library and all related resources and documents  

  • Other administrative and clerical tasks as assigned or requested


What are the requirements?

  • Work ethic inspired by integrity, accountability, responsibility, commitment and peer respect

  • Detail oriented, with ability to focus on and comprehend numerical and financial data

  • Customer-service oriented, excellent phone and email etiquette required

  • Ability to work under time constraints and maintain daily schedules to ensure client’s payroll needs are met

  • Excellent Analytical and Problem-Solving skills

  • Ability to multi task; simultaneously interacting with clients as well as  internal customers and associates

  • Ability to work independently as well as part of a team

  • Strong organizational and communication skills

  • Comfortable in Windows PC environment with accurate data entry/keyboarding skills

  • Proficient in Microsoft Excel, Word, and Outlook

  • Articulate, able to communicate professionally and confidently in both verbal and email conversations

  • High School Diploma/Equivalent required

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

 

Recommended skills

Attention To Detail
Self Motivation
Customer Service
Scheduling
Service Orientation
Team Working

Location

CareerBuilder Estimated Salary

Based on Job Title, Location and Skills
$41K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Associate Payroll Specialist
Estimated Salary: $54K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: R9288

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.