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Call Center Customer Service - Technical Support Agent

SYKES - Corporate Morristown Full-Time
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Be part of a team dedicated to helping Small Businesses succeed in running their business!

Small businesses play a critical role in our communities and fuel the nation’s economy. Imagine all of the small businesses in your life; the local bakery, your favorite restaurant, and the corner market. What would your community be like without them? Unfortunately, the road to success for a small business is paved with challenges, and longevity is not a given. This is where you come in!

SYKES in Morristown is seeking to hire people with a passion for helping small businesses succeed. SYKES customers are small businesses that use Intuit- QuickBooks to run their business. The SYKES team helps its customers learn how to use QuickBooks to its fullest potential and trouble shoots technical issues. Support topics include how to create an invoice, how to set up payroll and how to reconcile books.


If you feel like you don’t know much about these topics, no worries. Most of our new hires don’t either and that’s why SYKES offers paid training to teach you how to use QuickBooks and help provide awesome customer support.

All Applicants must have open availability Monday - Friday 9am-9pm and Saturday 9a-6p for Full-Time 40 hours a week. You will be on a set schedule once you have graduated from training.

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$42K
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Call Center Customer Service - Technical Support Agent
Estimated Salary: $64K
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Job ID: 2024BR

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